Product Support Lifecycle

Cortex XSOAR major releases are supported for 2 years after launch. The last two minor release of supported major versions are supported.
Versioning Model
Cortex XSOAR versioning methodology is based on M.N.P:
  • M
    : major version number
  • N
    : minor version number
  • P
    : patch-set number
Release Cycle
(subject to change)
  • 1 major version released every 12-18 months (major version is M.x.x. For example, 2.0.0).
  • 3 minor versions released annually (minor version is M.N.x. For example, 2.2.0).
  • Patch set version - release based on need (M.N.P. For example, 2.2.1).
Support and End-of-Life
Major releases are supported for two years after the release date. Only the last two minor versions of a major release are supported. For example, Cortex XSOAR 6.0 was released on July 27, 2020. As of May 2021, the last two minor releases of 6.0 are 6.0.2 and 6.1.0, and only those releases are supported. When 6.2 is released, only 6.1.0 and 6.2 will be supported. Only latest patch set versions are supported. For example, 6.1.0 is supported and 6.1 is not. All support for 6.X releases ends on July 26, 2022, two years after the original 6.0 release date. After the end of life date, customers requiring support are required to upgrade to a supported major version.
Cortex XSOAR Major Version
Release Date
End-of-life
6.X
July 27, 2020
July 26, 2022
5.X
Oct 2, 2019
Oct 1, 2021
General Guidelines
You should use the latest releases, as these usually include bug fixes, performance improvements, stability enhancements, and may include security patches.
You can continue using a version that is end-of-life. However, when encountering an issue that requires Customer Support involvement, you may be asked to upgrade to a supported version before assistance can be provided.

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