End-of-Life (EoL)

Troubleshoot Engine Upgrades

Troubleshoot failed engine upgrades.
If the engine upgrade fails, you can manually upgrade the engine. When upgrading an engine from the Cortex XSOAR user interface, the server sends the upgrade file to the engine.
  1. Access the engine machine using a tool like SSH or PuTTY.
  2. Verify that
    /usr/local/demisto/d1_upgrade.sh
    exists.
    If the file exists, run:
    chmod +x /usr/local/demisto/d1_upgrade.sh
    sudo /usr/local/demisto/d1_upgrade.sh
  3. If
    d1_upgrade.sh
    does not exist, check if
    /usr/local/demisto/archived_d1_upgrade.sh
    exists and that it was created at the time of the attempted upgrade.
    If the file exists and was created at the time of the attempted upgrade, run:
    chmod +x /usr/local/demisto/d1_upgrade_archive.sh
    sudo /usr/local/demisto/d1_upgrade_archive.sh
  4. If
    archived_d1_upgrade.sh
    was not created at the time of the attempted upgrade, go to
    Settings
    Integrations
    Engines
    download the engine installer file, copy it to the engine machine and install the engine.

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