Create a To-Do Task

From the incident, click and then click
Incident Task
.
In the
Incident Tasks
window, click the
To Do Tasks
tab.
You can also add To Do Tasks from the Case (Incident) Info tab if you have customized the incident to include To Do tasks.
Click
Add a task
.
Add the
Task Details
as required:
Parameter	Description
Task Name	A meaningful name for the task (mandatory).
Task Description	A meaningful description for the task that provides sufficient information for the assignee to complete the task.
Assignee	The user to assign to the task. You can only assign a single user per task.
Set due date	The due date for the task. If the task is not completed by this date, it is marked as overdue but is not a roadblock for the investigation.
Tag the result with	Tags to apply to the To-Do task.

Click
Save
.
If you have customize the incident, you can see the
To Do Tasks
from the Case (Incident) Info tab.