Follow these instructions for a user to receive notifications
The administrator and Cortex XSOAR users on
the recipient’s list receive a notification when an integration
experiences an incident fetch error. Administrators with multiple
instances of mail sender can choose to receive one email notification
instead of multiple email notifications. Cortex XSOAR users can
select their notification method, such as email, or mobile, from
their user preferences.
The connectivity behavior that
exists between third-party applications may trigger a fetch failure,
which will send a notification to an administrator and users. The
notification may no longer be relevant because the fetch might operate
correctly just after the notification was sent.
Before
you begin
In the integration instance, ensure that you
select the
Fetch Incidents
checkbox.
Select
Settings
About
Troubleshooting
Add Server Configuration
.
Add the following keys and values:
Key
Value
module.health.notification.users
List of names in CSV format, for example
user1,user2,user3
.
message.ignore.failedFetchIncidents
false
.
(Optional) Administrators that have multiple instances
of mail sender configured that want to receive only one email notification
need to add the following key and value:
