End-of-Life (EoL)

Server Post-Installation Health Check

After you install the Cortex XSOAR server, it is recommended that you verify the installation by checking several systems and running several commands.
If you experience issues with any of these health checks, contact the Cortex XSOAR support team.

Check the Docker Sub-system

Run these following commands in the playground.
  • /docker_images
    : Verifies that either a list of Docker images or an empty list is returned.
  • !py script="demisto.results('hello world')"
    : Verifies that
    hello world
    is returned, not an error.
  • sudo docker info
    : Checks for warnings or errors.
    This command needs to be run on a Cortex XSOAR server. Not relevant for a hosted service users.
If no Docker images were installed, then the
!py script="demisto.results('hello world')"
command might take several minutes to execute, and might fail the first time it is run. If the command fails, rerun the command after five minutes.

Verify Integration Tests

Create an instance of each of the following integrations and test each of these integrations by clicking the
button in the integration instance.
  • urlscan.io
  • ipinfo
  • PhishTank
  • OpenPhish
  • Rasterize
Also, run
in the playground to test all configured integrations and check outputs to see that there are no errors returned.

Run Commands in the Playground

We recommend that you run the following commands in the playground.
Command Name
Related Integration
Full Command
!url url="https://google.com"
Submits a URL to scan.
Checks URL reputation
!ip ip=""
Checks the IP reputation (when information is available, returns a JSON with details). Uses all configured Threat Intelligence feeds.
!rasterize url="https://google.com"
!rasterize-email htmlBody="<h1>hello world</h1>"
Converts the contents of a URL to an image file or a PDF file.
Converts the body of an email to an image file or a PDF file.
!Ping address=
Verifies accessibility of the host from the Internet.

Check the Reporting Sub-system

Run any report and verify that the PDF output resolves correctly.


  • Verify that you see automation scripts in the
  • Verify that you see playbooks in the
  • Verify that you see dashboard widgets in the
    My Dashboards
  • Verify you can reach the
    page and view content packs available for download.
  • Download one or more content packs to test that traffic is allowed.

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