Follow these steps to reindex the entire database. Depending
on the volume of the data in the system, it may take some time for
the indexing to complete.
Stop the Cortex XSOAR service.
sudo service demisto stop
Backup the index directory (
/var/lib/demisto/data/demistoidx
).
The backup of the index directory should not be stored
under
/var/lib/demisto
.
Delete the index folder using the following command.
sudo rm -rf /var/lib/demisto/data/demistoidx
Start the Cortex XSOAR service.
sudo service demisto start
Log in to your Cortex XSOAR instance and verify that
the reindex process was successful.
All of your data should appear, for example, incidents,
playbooks, automations, and so on. If there is a problem, contact
the Cortex XSOAR support team.
