Register Users in the Customer Support Portal
register market browse login
To enable users to subscribe, unsubscribe,
or review Content Packs in the Marketplace, users need to be registered
with Palo Alto Customer Support through one of the following methods:
- Cortex XSOAR AppIn Cortex XSOAR, users register directly through the App. Both the user and super-user need to approve the registration.
- The Customer Support PortalThe super user registers users direct.
Some Customer Support
accounts have automatic approval which do not require super-user
approval.
After registration, users need to be assigned a role in
the Hub.
- Users register in Cortex XSOAR.
- In the Marketplace, when installing, deleting premium content, or adding a review for any content pack, clickRegisterfrom the dialog box.
- Type the name and Company Email address, unless it is already populated.
- ClickSubmit Registrationto send the request to Palo Alto Networks.A confirmation email is sent to the user, who needs to set the password.
- The super-user receives an email asking to approve the request.
The super-user can also approve or reject pending requests in the section in the Customer Support Portal.
- To add new users through the Customer Support Portal, do the following:
- Log in to the Customer Support Website.
- Select .
- Add the required details and clickSubmit.A confirmation email is sent to the user. For more information about managing accounts in the Customer Support Portal, see How to Manage Users In Your Account.
