The Marketplace includes the following content pack support types:

Applies only to content packs published by Palo Alto Networks. These content packs are supported and maintained by Palo Alto Networks according to the Palo Alto Networks End User Support Agreement.

Applies to content packs published by Cortex XSOAR Technology Partners. Support and maintenance is provided by the Technology Partner, whose contact information appears in the content pack details.

Cortex XSOAR Technology Partners are required to join the industry-standard support framework, TSANet, to deliver support to our mutual customers. Customers engage directly with the Partner for support and maintenance of the partner-supported content pack.

Applies to content packs published by third-party developers. Support and maintenance is provided by the publishing developer, whose contact information appears in the content pack details.

Customers engage directly with the publishing developer. Support and maintenance is provided voluntarily by the publishing developer. Additional information from the user community may be available at Cortex XSOAR Live Discussions.

Applies to content packs published by Palo Alto Networks or third-party developers. No support or maintenance is provided by the publisher for these content packs. Customers are encouraged to engage with the user community for questions and guidance. Information from the user community may be available at Cortex XSOAR Live Discussions.