End-of-Life (EoL)

Work with Incidents

You can view all the incidents according to your selected filter. For each incident you can view the following:
  • Summary
    The incident summary supports a limited number of sections and fields. You may want to create a custom incident summary layout for the mobile app. For more information, see customize incident layouts in the Help.
  • War Room Chat
    You can view, send and receive messages, upload, download files, and attachments.
  • Tasks
    You can assign analysts to the task, chose options to complete the task and manually mark the task as complete.
To perform action on the incident, tap . Support. Supported incident actions include:
  • Assign an analyst to the incident
  • Change the incident severity
  • Change the incident type
  • Close the incident

Recommended For You