Ask Task Examples

playbooks
These examples show you how to implement some common uses of the Ask task.

Send emails to users

In this example, the message and survey are sent by email to all users with the Analyst role, and several external users. We didn't include a message body because the message subject is the survey question we want recipients to answer. There are three reply options,
Yes
,
No
, and
Not sure
. In the playbook, we will only add conditions for the Yes and No replies.

Send a survey

In this example, the message and survey will be sent to recipients every hour for six hours, until a reply is received. The SLA is six hours. If the SLA is breached, the playbook will proceed according to the Yes condition.

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