Troubleshoot Content Issues

contentrepository dev-prod dev prod remote repository repo Follow these steps to troubleshoot content issues in a remote repository.
The following instructions describe how to troubleshoot issues with your content.
Missing Content
After enabling the remote repository feature or updating content, some content is missing. To resolve this issue, restore the content backup package that was created when you enabled the feature or updated content.
  1. Copy the content package from the server to your local machine using the
    scp
    command.
    The backup is located at
    /var/lib/demisto/backup/content-backup-*
  2. In Cortex XSOAR, navigate to
    Settings
    About
    Troubleshooting
    Custom content
    Import
    and upload the content package.
Missing Content History
When using characters that are not UTF-8, the version history is not available.
  1. Connect to the environment on which you are experiencing the issue using SSH.
  2. Run the following
    git config --global core.quotepath off
    command.
Repository Connection Error
When attempting to commit content to the remote repository, the following error appears:
Another git process seems to be running in this repository, e.g.an editor opened by 'git commit'. Please make sure all processesare terminated then try again. If it still fails, a git processmay have crashed in this repository earlier:remove the file manually to continue.) 2020-09-15 15:34:15.9433 error VC: failed to add objects files 'automation-GetMLModelEvaluation.yml, automation-DBotMLFetchData.yml, automation-DBotBuildPhishingClassifier.yml, automation-DBotPreProcessTextData.yml, automation-SanePdfReports.yml, automation-CommonServerPowerShell.yml, automation-GetIndicatorsByQuery.yml, automation-GetIncidentsByQuery.yml, automation-SaneDocReports.yml, automation-DBotSuggestClassifierMapping.yml, automation-DBotTrainTextClassifierV2.yml' to index (source: /home/circleci/.go_workspace/src/github.com/demisto/server/util/versioncontrol/versioncontrol.go:1631)(error: exit status 128fatal: Unable to create '/var/lib/demisto/versionControlRepo/.git/index.lock': File exists.
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This can occur if the server was stopped during git execution.
Delete the
index.lock
file located in the
/var/lib/demisto/versionControlRepo/.git/
directory to solve the issue.

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