Create an Incident Type for the self-service read-only
user. Be sure to configure the playbook to run automatically.
Select the Incident Type and click
Edit Layouts
.
Create a new incident tab dedicated to self-service read-only users.
Hover over the tab you want the self-service read-only
user to view and click the gear icon.
Click
Viewing Permissions
.
In the Viewing Permissions window, select the
Permit users
with no roles to view this tab
option.
Customize this incident tab to only include widgets with
data read-only users can access. Such information can be Case Details,
Timeline Information, Attachments, and War Room entries.
Test and validate this incident tab layout as a self-service read-only
user to ensure it displays correctly and without an insufficient
permission error message.
