Shift Management
Shift management helps you define multiple shifts within
Cortex XSOAR.
Shift management helps you define multiple
shifts within Cortex XSOAR. Each shift can be assigned to a user
role so you are able to assign one or more analysts across different
shifts.
You can do the following:
Enable incidents to be routed automatically to analysts
based on shifts, workload, and machine learning recommendations,
ensuring full staff coverage for incoming incidents.
Define multiple shifts, which can be added to a role, and
in turn assigned to a user. To manage shift periods for users, see
Managing Shifts.
Automatically route incidents to analysts based on shifts,
workload, and machine learning recommendations in playbooks and
automations.
After assigning the role to users, Cortex XSOAR recommends who
to assign incidents. When assigning an analyst to an incident, these
shifts can be taken into account.
If you want to consider on-call users only, run the
getOwnerSuggestions
command.
