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Cortex XSOAR
Cortex XSOAR Administrator’s Guide
Work with SLAs
Document:
Cortex XSOAR Administrator’s Guide
Work with SLAs
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Last Updated:
Apr 19, 2021
Current Version:
6.0
Version 6.1
Version 6.0
Version 5.5
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Work with SLAs
SLA Overview
Create an SLA Field
Manage SLA and Timer Fields in an Incident
Create an SLA Trigger
Customize SLA Scripts
Search Incidents using SLA and Timer Fields
Configure the Global Risk Threshold
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