Create an SLA Trigger

Navigate to the
Playbooks
page.
Select the playbook to which you want to add the timer and click
Edit
.
Click the + symbol to add a new task or click an existing task to edit the task.
In the Timers tab, select the action that you want the timer to perform for the given task. Valid options are:
Start - Starts the timer.
Timers are not started automatically when an incident is created.
Pause - Pauses the timer.
Stop - Stops the timer. Once a timer is stopped, you can only reset a timer using the
resetTimer
command.
Timers are automatically stopped when an incident is closed.
Select the field on which the timer is applied.
Click
Ok
.