End-of-Life (EoL)

Reindex a Tenant Database

steps to reindex a tenant database in a multi tenant environment
If an index is corrupted and the tenant service is not starting or if data is missing, you might need to reindex the database. Depending on the volume of data, it may take some time for the reindexing to complete. Follow these steps to reindex the entire database of a tenant.
Reindexing a tenant requires machine resources and might have a temporary impact on the performance of other tenants.
  1. Backup the tenant index directory, located at:
    /var/lib/demisto/tenants/acc_
    TENANT_NAME
    /data/demistoidx
    .
    The backup of the index directory should not be stored under
    /var/lib/demisto/tenants/acc_
    TENANT_NAME
    .
  2. If the tenant is running, stop the tenant process:
    Go to
    Settings
    Account Mangement
    Accounts
    , select the tenant account, and click
    Stop
    .
  3. Delete the tenant index folder:
    sudo rm -rf /var/lib/demisto/tenants/acc_
    TENANT_NAME
    /data/demistoidx
  4. Restart the tenant process:
    Go to
    Settings
    Account Mangement
    Accounts
    , select the tenant account, and click
    Start
    .
    The host will automatically reindex the tenant account.
  5. Log in to your Cortex XSOAR tenant instance and verify that the reindex process was successful.
    All of your data should appear, for example, incidents, playbooks, automations, and so on. If there are any issues, contact the Cortex XSOAR support team.

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