End-of-Life (EoL)

Restore a Partition for a Tenant

Restore a partition for a specific tenant in a multi tenant environment
Cortex XSOAR automatically backs up the database. In some cases, you might need to restore one or more partitions, without needing to restore the entire database.
As of Cortex XSOAR version 6.1, any XSOAR service that uses the Elasticsearch database no longer runs automatic backups. To back up or restore the contents of your Elasticsearch database, follow the instructions in the Elasticsearch documentation.
  1. Log out all users from Cortex XSOAR.
  2. Stop the tenant process.
    Go to
    Settings
    Account Management
    Accounts
    , select the tenant account, and click
    Stop
    .
  3. Backup the index directory. The default directory is
    /var/lib/demisto/tenants/acc_
    {TENANT_NAME}
    /data/demistoidx
    .
    tar -czvf filename.tar.gz /var/lib/demisto/tenants/acc_
    {TENANT_NAME}
    /data/demistoidx
  4. Delete the contents of the index folder.
  5. Move the
    demisto_XXXXX.db
    files to the partitionsData folder.
  6. Set permissions.
    sudo chown -R demisto:demisto /var/lib/demisto/tenants/acc_
    {TENANT_NAME}
    /data
  7. Restart the tenant process and log in to Cortex XSOAR.
    Go to
    Settings
    Account Mangement
    Accounts
    , select the tenant account, and click
    Start
    . The entire database will be reindexed and the process might take time to complete.

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