Troubleshoot Content Issues
contentrepository dev-prod dev prod remote repository
repo Follow these steps to troubleshoot content issues in a remote
repository.
The following instructions describe how
to troubleshoot issues with your content.
After enabling the remote repository feature or
updating content, some content is missing. To resolve this issue,
restore the content backup package that was created when you enabled
the feature or updated content.
Copy the content package from the server to your local
machine using the
scp
command.
The
backup is located at
/var/lib/demisto/backup/content-backup-*
In Cortex XSOAR, navigate to and upload
the content package.
When using characters that are not UTF-8, the version history
is not available.
Connect to the environment on which you are experiencing
the issue using SSH.
Run the following
git config --global core.quotepath off
command.
Repository Connection Error
When attempting to commit content to the remote repository, the
following error appears:
Another git process seems to be running in this repository,
e.g.an editor opened by 'git commit'. Please make sure all processesare
terminated then try again. If it still fails, a git processmay have
crashed in this repository earlier:remove the file manually to continue.)
2020-09-15 15:34:15.9433 error VC: failed to add objects files 'automation-GetMLModelEvaluation.yml, automation-DBotMLFetchData.yml,
automation-DBotBuildPhishingClassifier.yml, automation-DBotPreProcessTextData.yml,
automation-SanePdfReports.yml, automation-CommonServerPowerShell.yml,
automation-GetIndicatorsByQuery.yml, automation-GetIncidentsByQuery.yml,
automation-SaneDocReports.yml, automation-DBotSuggestClassifierMapping.yml, automation-DBotTrainTextClassifierV2.yml'
to index (source: /home/circleci/.go_workspace/src/github.com/demisto/server/util/versioncontrol/versioncontrol.go:1631)(error:
exit status 128fatal: Unable to create '/var/lib/demisto/versionControlRepo/.git/index.lock':
File exists.
This can occur if the server was stopped during git execution.
Delete the
index.lock
file located in
the
/var/lib/demisto/versionControlRepo/.git/
directory
to solve the issue.
