Transition a Standby Server to Active Mode

Transition a standby server to active mode (production) in Cortex XSOAR.
If the server is active, when you connect to it, Cortex XSOAR appears as normal. After logging in, if the server is in standby mode, you will reach the
This is currently the Backup Server
page.
  1. On the standby server being transitioned to active mode, from the
    This is currently the Backup Server
    page, click
    Make this the production server
    .
  2. In the
    Switch Hosts
    dialog box, in the text box, type
    Switch Hosts
    .
    Cortex XSOAR appears and the host is now active.
  3. In the backup server environment, go to
    Settings
    About
    Troubleshooting
    .
  4. For the External Host Name key, update the value to the host name of the backup server (the new production server).
    The backup server is unaware of its external host name.
    After a successful switch, the backup server is now live.

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