After installing the engine, check that the
XSOAR engine is connected to the main server and that it is running.
Settings > Integrations > Engines
verify that the engine is connected.
If the engine is not connected, run the following command
on the engine server to check if the engine service is running.
sudo systemctl status d1
Access the d1 log on the engine server.
sudo tail -f /var/log/demisto/d1.log
If the engine service wasn’t running, and there’s nothing
relevant in the log, run
on the engine
server to understand why the installation failed.
If the engine service is running, review the errors to
see if the engine is failing to connect or if there are other issues.
(Ignore all errors related to \d2ws, since this is not the same
as d1ws.) Most often, the server address is incorrect and you will
see an error like this:
error Cannot connect to [wss://<mainServerIP/HostName>/d1ws]: wss://<mainServerIP/HostName>/d1ws: dial tcp: lookup localhost: no such host. . Waiting 3 seconds. Will try until…
this case, navigate to
the EngineURLs parameter to an address the engine can reach (such
as an server external address).
You can ignore the following error: Cannot create