Trigger times to start, pause, or stop when a certain
task occurs in a Cortex XSOAR playbook. SLA playbooks, trigger Timer
Timers are specific tasks that you implement
in playbooks to manage SLAs. The timers can be triggered to start,
pause, or stop when a certain task occurs. For example, a timer
can be triggered to stop for the
Time to Assign
when the incident is assigned an owner, and to immediately start
the timer for the
Time to Remediation
Navigate to the
Select the playbook to which you want to add the timer
Click the + symbol to add a new task or click an existing
task to edit the task.
In the Timers tab, select the action that you want the
timer to perform for the given task. Valid options are:
Start - Starts the timer.
are not started automatically when an incident is created.
Pause - Pauses the timer.
Stop - Stops the timer. Once a timer is stopped, you
can only reset a timer using the
are automatically stopped when an incident is closed.