Export an Incident to CSV Using the UTF8-BOM Format

Export an incident using Cyrillic characters. Export an incident to CSV using UTF8-BOM format. Server configuration. Russian, Greek
By default, when exporting an incident to a CSV format, Cortex XSOAR generates the report in UTF8 format. If you want to export an incident that contains Cyrillic characters, such as Russian, Greek, etc, you need to change the format to UTF8-BOM.
  1. Select
    Settings
    About
    Troubleshooting
    .
  2. In the
    Server Configuration
    section, click
    Add Server Configuration
    .
  3. Add the following key and value.
    Key
    Value
    Export.utf8bom
    true
  4. Click
    Save
    .

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