Register Users in the Customer Support Portal

Register users with Palo Alto Customer Support to enable users to subscribe to Cortex XSOAR Content Packs in the Marketplace. register market browse login
To enable users to subscribe, unsubscribe, or review content packs in the Marketplace, users need to be registered with Palo Alto Customer Support through one of the following methods:
  • Cortex XSOAR App
    In Cortex XSOAR, users register directly through the App. Both the user and super-user need to approve the registration.
  • The Customer Support Portal
    The super-user registers users direct.
Some Customer Support accounts have automatic approval which do not require super-user approval.
After registration, users need to be assigned a role in the Hub.
  1. Users register in Cortex XSOAR.
    1. In the Marketplace, when installing, deleting premium content, or adding a review for any content pack, click
      from the dialog box.
    2. Type the name and Company Email address, unless it is already populated.
    3. Click
      Submit Registration
      to send the request to Palo Alto Networks.
      A confirmation email is sent to the user, who needs to set the password.
    4. The super-user receives an email asking to approve the request.
      The super-user can also approve or reject pending requests in the
      Manage Users
      section in the Customer Support Portal.
  2. To add new users through the Customer Support Portal, do the following:
    1. Select
      Create New User
    2. Add the required details and click
      A confirmation email is sent to the user. For more information about managing accounts in the Customer Support Portal, see How to Manage Users In Your Account.

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