Content Packs Support Types
Types of content packs support - Cortex XSOAR supported, Partner-Supported,
Developer-Supported, Community-Supported. Market browse marketplace
The Marketplace includes the following
content pack support types:
Cortex XSOAR Supported Content Packs
Palo Alto Networks is not liable for and does not warrant
or support any content pack produced by a third-party publisher.
Partner-Supported Content Packs
Applies to content packs published by Cortex XSOAR Technology
Partners. Support and maintenance is provided by the Technology
Partner, whose contact information appears in the content pack details.
Cortex XSOAR Technology Partners are required to join the industry-standard support
framework,
TSANet, to deliver support
to our mutual customers. Customers engage directly with the Partner
for support and maintenance of the partner-supported content pack.
Developer-Supported Content Packs
Applies to content packs published by third-party developers.
Support and maintenance is provided by the publishing developer,
whose contact information appears in the content pack details.
Customers engage directly with the publishing developer. Support
and maintenance is provided voluntarily by the publishing developer.
Additional information from the user community may be available
at
Cortex XSOAR Live Discussions.
Community-Supported Content Packs
Applies to content packs published by Palo Alto Networks or third-party
developers. No support or maintenance is provided by the publisher
for these content packs. Customers are encouraged to engage with
the user community for questions and guidance. Information from
the user community may be available at
Cortex XSOAR Live Discussions.
