Troubleshoot Mobile App Notifications

Troubleshoot push notifications in the Cortex XSOAR mobile app. FCM APNS
If users are receiving notifications by slack or email but not receiving mobile app notifications:
  • Verify that the push notification integration (FCM Push Notifications) is enabled and working.
    1. Go to
    2. Search for the FCM Push Notifications integration.
    3. If the integration is not enabled, enable it.
  • Ensure that the correct ports and IP addresses are open for outbound traffic to FCM as described here:
  • Ask the user if a popup requesting to receive push notifications appeared and was accepted. If no popup appeared, the user should restart the app.
  • Ask the user to verify that notifications for Cortex XSOAR are enabled on the user’s phone settings.

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