Troubleshoot Mobile App Notifications

Verify that the push notification integration (FCM Push Notifications) is enabled and working.
Go to
Settings
Integrations
.
Search for the FCM Push Notifications integration.
If the integration is not enabled, enable it.
Ensure that the correct ports and IP addresses are open for outbound traffic to FCM as described here: https://firebase.google.com/docs/cloud-messaging/concept-options#messaging-ports-and-your-firewall
Ask the user if a popup requesting to receive push notifications appeared and was accepted. If no popup appeared, the user should restart the app.
Ask the user to verify that notifications for Cortex XSOAR are enabled on the user’s phone settings.