Configure the Global Risk Threshold

Add server configuration in Cortex XSOAR to change SLA Risk threshold from default 72 hours.
By default, the risk threshold is 72 hours. You can change the threshold by adding a parameter to the system settings.
  1. Navigate to
    Settings
    About
    Troubleshooting
    .
  2. Under Server Configuration, click
    Add Server Configuration
    .
    1. In the key field, enter
      sla.risk.threshold
      .
    2. In the value field, enter the number, in hours, to which to set the risk threshold.
  3. Click
    Save
    .

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