Block or unblock a tenant (account) at the proxy level
for Cortex XSOAR multi-tenant deployment. Troubleshoot tenant performance
In the Accounts Management tab, when
clicking on the cog wheel next to the tenant, you can block the
When you block an account, it blocks the account at proxy level
(from the main server) but you can still access the tenant account
via the port. You can take various actions such as edit, stop, delete,
and unblock the account in the Account Management tab. The account
process still runs.
A typical use case for blocking an account is when a tenant experiences
an issue that affects the rest of the system. For example, if a
tenant is operating at suboptimal speed and efficiency due to an
indexing issue, you can block the tenant so that the rest of the
system is unaffected and continues to run as expected. After you block
a tenant, you can still access it via the port, fix the problem,
and then unblock the tenant.
Alternatively, you can Stop and Start a Tenant account without deleting
it from the database. You cannot access the account via the port,
when the account is stopped. You can take various actions such as
edit, start and delete the account in the Account Management tab.
If you no longer require the account, you can delete the account
from the database.