1. Home
    2. Security Operations
    3. Cortex XSOAR
    4. Cortex XSOAR Multi-Tenant Guide
    5. Manage Content
    6. Sync Content to Tenant Accounts
    7. Troubleshoot Errors When Syncing All Accounts

    Troubleshoot Errors When Syncing All Accounts

    Fix sync errors for large scale Cortex XSOAR multi-tenant environments by editing demisto.service file on host to limit the number of open files.
    When trying to sync all accounts in a large scale environment, the sync fails. The log shows that there are too many open files and the sync fails to open any additional files.
    To resolve this issue, update the limit of the number of files on the Cortex XSOAR service level as follows:
    1. Open the
      demisto.service
       file on each host. It is located
      /etc/systemd/system/demisto.service
      .
    2. Under
      [Service]
      , update the following parameters with a number that will be large enough to avoid the error. if these parameters do not exist, add them.
      • LimitNOFILE
      • LimitNOFILESoft
      For example:
      
[Unit]
Description=Demisto Server Service
After=network.target

[Service]
LimitNOFILE=100000000
LimitNOFILESoft=100000000
WorkingDirectory=/usr/local/demisto
Type=simple
User=demisto
ExecStart=/usr/local/demisto/server
EnvironmentFile=/etc/environment
Restart=always
RestartPreventExitStatus=29

[Install]
WantedBy=multi-user.target
    3. Reload the daemon.
      systemctl daemon-reload
    4. Restart the service.
      systemctl restart demisto

    Recommended For You

    Recommended Videos

    Recommended videos not found.

    © 2022 Palo Alto Networks, Inc. All rights reserved.

    Techdocs Logo