Data Backup and Retention

Palo Alto Networks maintains backups of hosted Cortex XSOAR workloads.
Palo Alto Networks maintains backups of hosted Cortex XSOAR workloads. Backups are taken for both the hosted production and development workloads. One week’s worth of backups is maintained. Customers can request via support ticket to restore their instance from a backup. Data written after the restore point will not be available. The Cortex XSOAR hosted service operates under the Palo Alto Networks business continuity policy (BCP), defined as 4HR/4HR RPO/RTO.

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