Demarcation of Responsibility

Hosted Service demarcation of responsibility. Palo Alto Networks manages service infrastructure, client manages application.
Palo Alto Networks is responsible for all service infrastructure required to run Cortex XSOAR in the public cloud, including:
  • Deployment and upgrades of the Cortex XSOAR application (customers can request upgrades via a support ticket).
  • Backups (retained for 7 days).
  • Security patches of the underlying operating system.
  • Vulnerability assessment and system hardening (operating system and Docker).
  • DDoS protection.
  • Restricting inbound network traffic upon the customer’s request.
You are responsible for managing the Cortex XSOAR application, including:
  • Provisioning users in Cortex XSOAR.
  • Designing and implementing your SOC processes in XSOAR.
  • Incident response and remediation.
  • Managing content (e.g., configuring integration instances, playbooks, etc.)

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