View Enterprise DLP Log Details on Prisma Access (Cloud Managed)

View the log details for traffic that matches your Enterprise data loss prevention (DLP) data profiles on Prisma Access (Cloud Managed).
An Enterprise data loss prevention (DLP) Incident is generated when traffic matches your Enterprise data loss prevention (DLP) data profiles on Prisma Access (Cloud Managed). You can then filter and view the DLP Incident for the detected traffic, such as matched data patterns, the source and destination of the traffic, the file and file type. Additionally, the DLP Incident displays the specific data pattern that the traffic matched and also displays the total number of unique and total occurrences of those data pattern matches.
You can then view this sensitive content called a
snippet
. A snippet is evidence or identifiable information associated with a pattern match. For example, if you specified a data pattern of Credit Card Number, the managed firewall returns the social security number of the user as the snippet that was matched. By default, the managed firewall returns snippets.
Prisma Access (Cloud Managed) uses
data masking
to mask the data in the snippets. By default, the DLP Incident displays the last four digits of the value in clear text (partial masking). For example, a DLP Incident displays a snippet of a credit card number as
XXXX-XXXX-XXXX-1234
. You can also specify the data to be completely displayed in clear text or to fully mask the data and hide all values.
  1. Select
    Logs
    DLP Incidents
    .
  2. Select a
    Scan Date
    and
    Region
    to filter the DLP Incidents.
  3. Review the DLP Incidents summary information to help focus your incident investigation.
    These lists are updated hourly.
    • Top Data Profiles to Investigate—
      Lists up to seven data profiles with the highest number of incidents in descending order.
    • Top Sources to Investigate—
      Lists up to seven source IP addresses and Fully Qualified Domain Names (FQDN) with the highest number of incidents in descending order.
    • Sensitive Files by Action—
      Lists the number of incidents based on the Action taken by Prisma Access (Cloud Managed) in descending order.
  4. Review the Incidents and click a
    File
    name to review a specific incident.
    You can filter the DLP incidents by
    File Name
    or
    Report ID
    to search for a specific incident you want to review.
  5. Review the Incident Details to review specific file upload details.
    Make note of the
    Report ID
    for the DLP incident if you have not already done so. The Report ID is used to view additional traffic log details regarding the DLP incident.
  6. Review the Matches within Data Profiles to review snippets of matching traffic and the data patterns that matched the traffic to better understand what data was detected.
  7. Review the file log to learn about the traffic data for the DLP incident.
    1. Select
      Activity
      Logs
      Log Viewer
      .
    2. From the Firewall drop-down, select
      File
      .
    3. Filter to view the file log for the DLP incident using the Report ID.
      report_id=<report-id>
    4. Review the file log to learn more about the traffic data for the DLP incident.
      For example, you may want to review the application and source user name to better understand where the DLP incident originated.

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