Control Panel > Integrations > Service Now

  1. ServiceNow is a software platform that supports IT service management and automates common business processes.
  2. This integration will use the ServiceNow API to create new incidents for alerts. For more information, see the Service Now integration documentation.
  3. From your instance Home page, click User Administration.
  4. Click Users and select the user you want to make API calls with.
  5. Scroll down to the Roles section and click Edit.
  6. From the Collection box, find rest_service and move it to Roles List and Save.
  7. Enter your ServiceNow Instance URL, which should be in the format https://<instance name>.service-now.com
  8. Authentication is handled with BasicAuth, so your username and password is required to access the ServiceNow API. We encrypt this information.