Troubleshooting
Palo Alto Networks validates the authorization code when you activate a single SKU
license for devices you intend to use a FedRAMP Moderate environment. When you
activate a license (using either the
Customer Support Portal, the
Hub, or through a NGFW) the following scenarios occur based on if you
are a new customer or an existing customer.
New Customers
The following scenarios apply to new customers, and only to those who purchase a la
carte subscriptions, specifically ATP, AURL, AWF, ADNS, Device Security, DLP,
SaaS-Inline, SCM Pro, IoT Enterprise. It does not apply to ASDWAN and Prisma Access
Agent:
First License Activation. When you activate a license from
one of the supported CDSS options no validation is required. The first
activation can be for commercial or FedRAMP.
Subsequent license activation. If you attempt to activate a
license after the first activation has already been completed, an error
message appears in the CSP, the Hub, or the NGFW where you attempted to
activate.
- Scenario 1. If you already activated a FedRAMP Moderate license on NGFW
and attempt to activate a subsequent commercial license from the list of
supported CDSSs an error message appears:
Auth code {auth code} cannot be activated because there is already a FedRamp
Moderate license activated on your Device {Serial Number}.
- Scenario 2. If you already have a commercial license activated on NGFW
and attempt to activate a subsequent FedRAMP Moderate or FedRAMP High license
from the list of CDSSs an error message appears:
Auth code {auth code} cannot be activated because there is already a
commercial license activated on your Device {Serial Number}.- Scenario 3. If you already have a FedRAMP High license activated on
NGFW and you attempt to activate a subsequent FedRAMP Moderate license or a
commercial license from the list of CDSSs an error message appears:
Auth code {auth code} cannot be activated because there is already
a FedRamp High license activated on your Device {Serial Number}.
Existing Customers
If you are an existing Palo Alto Networks customer transitioning from a commercial to
a FedRAMP Moderate license no action is required. The licensing paradigm
automatically updates your commercial license with the FedRAMP Moderate license
during the order fulfillment process.