View possible FIPS-CC mode issues and the corresponding
The following table describes possible
FIPS-CC mode issues and the corresponding solutions. If you encounter
any issues that are not described below, please contact your GlobalProtect™ administrator
for troubleshooting assistance.
The GlobalProtect app fails to initialize
in FIPS-CC mode due to a FIPS power-on self-test or integrity test failure.
After you enable FIPS-CC mode, the GlobalProtect
app performs FIPS power-on self-tests and integrity tests during
app initialization and system or app reboots. If either of these
tests fail, the GlobalProtect app is disabled and the About window
FIPS-CC Mode Failed
Restart the app to clear the error condition.
If the issue persists, uninstall and then reinstall the app.
The GlobalProtect app is unable to establish
a connection in FIPS-CC mode due to a FIPS conditional self-test failure.
After the GlobalProtect app initializes
in FIPS-CC mode, it performs FIPS conditional self-tests. If the
self-tests fail, the GlobalProtect app terminates the session and remains
To establish a GlobalProtect connection,
you must re-authenticate to the GlobalProtect portal.
If GlobalProtect is unable to initialize or connect in
FIPS-CC mode, you can access the
of the GlobalProtect Settings panel to view and collect logs for
troubleshooting. All other tabs are unavailable until GlobalProtect