Configure the GlobalProtect Portals and Gateways for IoT Devices

  1. Configure your GlobalProtect gateways to support the GlobalProtect app for IoT.
    1. Install a GlobalProtect subscription for each gateway that supports the GlobalProtect app for IoT. If you use Prisma Access, a GlobalProtect subscription is not required.
    2. Customize a gateway configuration for your IoT devices:
      When you configure a gateway, you can specify client authentication settings that apply specifically to IoT. For example, you can configure Windows and macOS endpoints to use two-factor authentication and require IoT devices to use certificate-based authentication.
      You can also configure supported network and client settings—such as specific IP pools, access routes, and split tunneling—for IoT devices.
      1. Select
        Network
        GlobalProtect
        Gateways
        and then select or
        Add
        a gateway configuration.
      2. Add a Client Authentication configuration for IoT devices:
        1. Select
          Authentication
          and
          Add
          a new Client Authentication configuration.
        2. Enter a
          Name
          to identify the Client Authentication configuration, set
          OS
          to
          IoT
          , specify the
          Authentication Profile
          to use for authenticating users on this gateway. Choose a profile that enables client certificate authentication.
        3. Click
          OK
          .
      3. To configure specific client settings that apply to only IoT endpoints, configure a new Client Settings configuration:
        1. Select
          Agent
          and
          Add
          a new Client Settings configuration.
        2. Configure the Client Authentication settings as desired.
        3. Select
          User/User Group
          and then
          Add
          an OS, and select
          IoT
          .
        4. Click
          OK
          .
      4. Click
        OK
        .
      5. Commit
        the configuration.
  2. Configure the portal to support the GlobalProtect app for IoT devices.
    To support IoT devices, you must configure one or more gateways to which the GlobalProtect app can connect and then configure the portal and app settings. The portal sends configuration information and information about the available gateways to the app. After receiving the configuration from the GlobalProtect portal, the app discovers the gateways listed in the client configuration and selects the best gateway. Use the following workflow to configure the GlobalProtect portal to support the GlobalProtect app for IoT devices.
    1. If you have not already done so, complete the prerequisite tasks for setting up a GlobalProtect portal.
    2. Define client settings for IoT devices to authenticate to the portal.
      1. Select
        Network
        GlobalProtect
        Portals
        and then select a portal configuration.
      2. Configure Client Authentication settings that apply to IoT devices when users access the portal:
        1. Select
          Authentication
          and then
          Add
          a new Client Authentication configuration.
        2. Enter a
          Name
          to identify the Client Authentication configuration, set
          OS
          to
          IoT
          , specify the Authentication Profile to use for authenticating users on this portal. Choose a profile that enables client certificate authentication.
    3. Customize an agent configuration for IoT devices.
      Whether you modify an existing configuration or create a new one depends on your environment. For example, if you use OS-specific gateways or want to collect host information that is specific to IoT devices, consider creating a new agent configuration.
      For information about supported features, refer to the Palo Alto Networks Compatibility Matrix for a list of features supported by OS for IoT devices.
      1. Define a GlobalProtect Agent Configuration:
      2. Select
        Agent
        and select an existing or
        Add
        a new portal agent configuration.
      3. Configure the Authentication settings for IoT devices.
      4. Select
        User/User Group
        and then add an
        OS
        and select
        IoT
        .
      5. Specify the external gateways to which users with this configuration can connect.
      6. (
        Optional
        ) Select
        App
        and customize the applicable portal settings for the GlobalProtect app for IoT. The GlobalProtect app discards any settings that do not apply for IoT. For a list of supported features by operating system, refer to the Palo Alto Networks Compatibility Matrix for a list of features supported by OS for IoT devices.
      7. Click
        OK
        twice.
      8. Commit
        the configuration.
    4. Enforce Policies on IoT devices (
      Objects
      GlobalProtect
      HIP Objects
      ).
      You can now create HIP objects using Host Info that is specific to IoT devices and use it for match conditions in any HIP profiles. You can then use a HIP profile as a match condition in a policy rule to enforce the corresponding security policy.
      1. Select
        General
        Host Info
        OS
        .
      2. Select
        Contains
        IoT
        .
      3. Click
        OK
        .
      4. Create additional HIP objects as needed.
  3. Install and set up the GlobalProtect app for IoT.

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