View the entire troubleshooting or diagnostics log record.
icon next to the row.
You can change the fields that are displayed in the log table, their order,
which fields are pinned, and to use the Search field to quickly
find specific fields in the troubleshooting log from the end user’s
endpoint. For example, you can retrieve the endpoint serial number,
hostname, username, or the endpoint’s unique host ID.
Verify the entire troubleshooting and diagnostics
log record in the
log record may only include troubleshooting information or diagnostic
log based on user consent.
The individual log fields are placed into logical groupings.
If you did not enable the app to run diagnostic tests and to include
diagnostic logs, the log fields for the
Gateway Network Impairments
groups are empty.
) If end users have consented to
run diagnostic tests on the GlobalProtect app, click
to download the GlobalProtect debug log files to
your desktop for further analysis.
You can unzip the GlobalProtect debug log files from the
package. You can enter the
criteria in the Search field to quickly find