End-of-Life (EoL)

Download and Install the GlobalProtect Agent for Mac

To download and install the agent, you must have the IP address or fully qualified domain name (FQDN) of the GlobalProtect portal. Your administrator can provide the IP address or FQDN. In addition, the administrator should verify the username and password you should use to connect to the portal. Typically, you will use the same username and password that you use to connect to your corporate network. After you gather the required information, download and install the agent:
  1. Log in to the GlobalProtect portal.
    1. Launch a web browser and go to the following URL:
      https://<portal address or name>
      Example:
      http://gp.acme.com
    2. On the portal login page, enter your
      Name
      (username) and
      Password
      and then
      Login
      . Typically you use the same username and password you use to log in to your corporate network.
  2. Navigate to the agent download page.
    In most cases, you will see an agent download page when you log in to the portal. Use this page to download the latest agent software package.
    If your system administrator has enabled GlobalProtect Clientless VPN access, you will see an applications page (instead of the agent download page) when you log in to the portal. Select
    GlobalProtect Agent
    to open the download page.
  3. Download the agent.
    1. Click
      Download Mac 32/64 bit GlobalProtect agent
      .
    2. When prompted,
      Run
      the software.
    3. When prompted a second time,
      Run
      the GlobalProtect Setup Wizard.
  4. Install the agent using the GlobalProtect Installer that opens automatically.
    1. From the GlobalProtect Installer, click
      Continue
      .
    2. (
      Optional
      ) Change the installation location for the GlobalProtect agent.
    3. Select the GlobalProtect package and click
      Continue
      :
    4. Enter your
      Name
      and
      Password
      and then click
      Install Software
      .
    5. (
      macOS 10.13
      and later releases only) If your administrator has not already added Palo Alto Networks as valid system extension loading application, you must acknowledge a System Extension popup and then follow the on-screen instructions to
      Allow
      GlobalProtect to install system extensions: Go to
      System Preferences
      Security & Privacy
      General
      and select
      Allow
      .
    6. After the installation finishes successfully,
      Close
      the wizard. The GlobalProtect agent will start automatically.
  5. Log in to GlobalProtect.
    1. Click the GlobalProtect menu bar icon ( ) and then select
      Show Panel
      to log in to GlobalProtect.
    2. On the
      Home
      tab, type the FQDN or IP address of the
      Portal
      that your GlobalProtect administrator provided and
      Connect
      .
    3. If prompted, type your
      Username
      and
      Password
      and then
      Connect
      . If authentication is successful, you are connected to your corporate network. If your administrator set up a GlobalProtect welcome page, it will display after you log in successfully.

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