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    3. GlobalProtect App New Features Guide
    4. New Features Released in GlobalProtect App 4.1
    5. GlobalProtect User Experience Enhancements
    End-of-Life (EoL)

    GlobalProtect User Experience Enhancements

    GlobalProtect app 4.1 introduces an enhanced user experience through a more modern and streamlined user interface and a more intuitive connection process.
    Software Support
    : Starting with GlobalProtect™ App 4.1
    OS Support
    : Windows 7 and later releases and macOS 10.10 and later releases
    GlobalProtect app 4.1 for Windows and macOS endpoints introduces an enhanced user experience through a more modern and streamlined user interface and a more intuitive connection process.
    GlobalProtect app 4.1 is supported on Windows 7 and later releases and macOS 10.10 and later releases.
    The following enhancements are introduced in GlobalProtect app 4.1:
    • A Status Panel that displays the state of the GlobalProtect connection and allows end users to connect to or disconnect from GlobalProtect.
    • A Settings Panel that allows end users to view and modify the GlobalProtect app settings.
    • Seamless Login connection experience from the status panel or sign-in window.
    • Resilient Connection that enables GlobalProtect to reconnect automatically after network interruptions.

    Status Panel

    The status panel is the main window in the GlobalProtect app that displays when you launch GlobalProtect. The status panel displays the state of the GlobalProtect connection and allows end users to connect to or disconnect from GlobalProtect.
    The VPN connection states include:
    • Connecting
    • Connected
    • Connected – Internal
    • Disconnecting
    • Not connected (available only in
      On-Demand
       mode)
    • Disabled (available only in
      Always On
       mode)
    • Connection Failed
    The status panel also contains the settings menu, which provides additional information and options for the GlobalProtect app.
    The settings menu includes the following options:
    • Settings
      —Opens the
      GlobalProtect Settings
       panel where end users can view and modify their GlobalProtect app settings.
    • About
      —Opens the
      About
       window, which displays the version of GlobalProtect currently installed on the endpoint and allows users to
      Check for Updates
      .
    • Welcome Page
      —If you customize the Welcome page, end users will see the custom welcome message on the
      Welcome Page
       (default is “Welcome Page”).
    • Refresh Connection
      —Allows end users to perform network discovery. This option is available only if you
      Enable Rediscover Network Option
       in the GlobalProtect portal agent configuration (
      Network
      GlobalProtect
      Portals
      <portal-config>
      GlobalProtect Portal Configuration
      Agent
      <agent-config>
      Configs
      App
      ).
    • Disable
      —Disables the GlobalProtect app. This option is available only if you configure the
      Connect Method
       as
      User Logon (Always On)
       and
      Allow User to Disable GlobalProtect App
       in the GlobalProtect portal agent configuration (
      Network
      GlobalProtect
      Portals
      <portal-config>
      GlobalProtect Portal Configuration
      Agent
      <agent-config>
      Configs
      App
      ).
    • Troubleshooting
      —Opens the
      Troubleshooting
       tab of the
      GlobalProtect Settings
       panel. The
      Troubleshooting
       tab displays information about the network configuration, route settings, active connections, and logs. End users can also
      Collect Logs
       to send to the system administrator when troubleshooting errors on their endpoint.
    • Help
      —Opens the GlobalProtect Help page, which provides general information about how to use the GlobalProtect app. This option does not display on the
      Settings
       menu if you disable (select
      None
      ) the
      App Help Page
       in the GlobalProtect portal configuration (
      Network
      GlobalProtect
      Portals
      <portal-config>
      GlobalProtect Portal Configuration
      General
      Appearance
      ).

    Settings Panel

    The
    GlobalProtect Settings
     panel allows end users to view and modify the following settings for the GlobalProtect app:
    • General
      —The
      General
       tab displays the username and portal(s) associated with the GlobalProtect account. Users can also add, delete, or modify portals from this tab.
    • Connection
      —The
      Connection
       tab lists the gateways configured for the GlobalProtect app and provides the following information about each gateway:
      • Gateway name
      • Tunnel status
      • Authentication status
      • Connection type
      • Gateway IP address or FQDN (available only in external mode)
      For internal mode, the
      Connection
       tab displays the entire list of available gateways. For external mode, the
      Connection
       tab displays the gateway to which the endpoint is connected and additional details about the gateway (such as the gateway IP address and uptime).
      Connection Tab When in Internal Mode
      Connection Tab When in External Mode
    • Host Profile
      —The
      Host Profile
       tab displays the endpoint data that GlobalProtect uses to monitor and enforce security policies using the Host Information Profile (HIP). End users can
      Resubmit Host Profile
       to manually resubmit HIP data to the gateway.
    • Troubleshooting
      —On macOS endpoints, the
      Troubleshooting
       tab allows end users to
      Collect Logs
       and set the
      Logging Level
      . On Windows endpoints, the
      Troubleshooting
       tab allows users to
      Collect Logs
      , set the
      Logging Level
      , and view information about the network configuration, route settings, active connections, and logs.
      Troubleshooting Tab on Windows Endpoints
      Troubleshooting Tab on macOS Endpoints
    • Notifications
      —The
      Notifications
       tab displays the list of notifications triggered on the GlobalProtect app. To view more details about a specific notification, double-click the notification.

    Seamless Login

    When you configure GlobalProtect with the
    On-Demand
     connect method, end users must launch the GlobalProtect app from the system tray to manually initiate the connection. After the connection initiates, users can continue the login process on the status panel to establish the connection.
    End users perform the following steps to establish a GlobalProtect connection from the status panel:
    1. Launch the GlobalProtect app; the status panel opens.
    2. (
      Optional
      ) If logging in to GlobalProtect for the first time, enter the GlobalProtect portal address.
    3. (
      Optional
      ) If multiple portals are saved on the app, select a portal from the portal drop-down. By default, the most recently connected portal is preselected from the portal drop-down.
    4. (
      Optional
      ) By default, the endpoint is automatically connected to the
      Best Available
       gateway based on the configuration that the administrator defines and the response times of the available gateway. To manually connect to a specific gateway, select the gateway from the
      Gateway
       drop-down (external gateways only).
    5. (
      Optional
      ) Depending on the connection mode, click
      Connect
       to initiate the connection.
    6. (
      Optional
      ) If prompted, enter your username and password, and then
      Sign-In
      .
    When you configure GlobalProtect with the
    Always On
     connect method, the connection initiates automatically, which allows end users to establish a connection without launching the GlobalProtect app. If you configure the GlobalProtect portal agent to
    Save User Credentials
     (
    Network
    GlobalProtect
    Portals
    <portal-config>
    GlobalProtect Portal Configuration
    Agent
    <agent-config>
    Configs
    Authentication
    ), the connection establishes automatically without requiring any user interaction. If you disable the
    Save User Credentials
     option, then end users can log in and establish a connection using the
    Sign In
     pop-up window (when prompted).

    Resilient Connection

    If you enable resilient VPN, GlobalProtect automatically attempts to reconnect each time the network connection drops and comes back up. During the connection attempt, the status panel displays the
    Connecting
     state with a
    Restoring VPN connection
     status message. If GlobalProtect is unable to connect to the network, the status panel displays
    Not Connected
     and a
    Nonetwork connection available
     status message. To terminate a connection attempt,
    Cancel
     it.

    Notification Management

    If multiple GlobalProtect notifications trigger at the same time, end users can view a summary list of the notifications using one of the following methods:
    • View
      More Notifications
       from the notification pop-up window.
    • Select the
      Notifications
       tab on the
      GlobalProtect Settings
       panel.
    The notifications list resets (removes previous notifications) each time the GlobalProtect app reconnects to the portal (internal mode) or gateway (external mode). To view more details about a specific notification, double-click the notification.

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