End-of-Life (EoL)

GlobalProtect User Experience Enhancements

GlobalProtect app 4.1 introduces an enhanced user experience through a more modern and streamlined user interface and a more intuitive connection process.
Software Support
: Starting with GlobalProtect™ App 4.1
OS Support
: Windows 7 and later releases and macOS 10.10 and later releases
GlobalProtect app 4.1 for Windows and macOS endpoints introduces an enhanced user experience through a more modern and streamlined user interface and a more intuitive connection process.
GlobalProtect app 4.1 is supported on Windows 7 and later releases and macOS 10.10 and later releases.
The following enhancements are introduced in GlobalProtect app 4.1:
  • A Status Panel that displays the state of the GlobalProtect connection and allows end users to connect to or disconnect from GlobalProtect.
  • A Settings Panel that allows end users to view and modify the GlobalProtect app settings.
  • Seamless Login connection experience from the status panel or sign-in window.
  • Resilient Connection that enables GlobalProtect to reconnect automatically after network interruptions.

Status Panel

The status panel is the main window in the GlobalProtect app that displays when you launch GlobalProtect. The status panel displays the state of the GlobalProtect connection and allows end users to connect to or disconnect from GlobalProtect.
The VPN connection states include:
  • Connecting
  • Connected
  • Connected – Internal
  • Disconnecting
  • Not connected (available only in
    On-Demand
    mode)
  • Disabled (available only in
    Always On
    mode)
  • Connection Failed
The status panel also contains the settings menu, which provides additional information and options for the GlobalProtect app.
The settings menu includes the following options:
  • Settings
    —Opens the
    GlobalProtect Settings
    panel where end users can view and modify their GlobalProtect app settings.
  • About
    —Opens the
    About
    window, which displays the version of GlobalProtect currently installed on the endpoint and allows users to
    Check for Updates
    .
  • Welcome Page
    —If you customize the Welcome page, end users will see the custom welcome message on the
    Welcome Page
    (default is “Welcome Page”).
  • Refresh Connection
    —Allows end users to perform network discovery. This option is available only if you
    Enable Rediscover Network Option
    in the GlobalProtect portal agent configuration (
    Network
    GlobalProtect
    Portals
    <portal-config>
    GlobalProtect Portal Configuration
    Agent
    <agent-config>
    Configs
    App
    ).
  • Disable
    —Disables the GlobalProtect app. This option is available only if you configure the
    Connect Method
    as
    User Logon (Always On)
    and
    Allow User to Disable GlobalProtect App
    in the GlobalProtect portal agent configuration (
    Network
    GlobalProtect
    Portals
    <portal-config>
    GlobalProtect Portal Configuration
    Agent
    <agent-config>
    Configs
    App
    ).
  • Troubleshooting
    —Opens the
    Troubleshooting
    tab of the
    GlobalProtect Settings
    panel. The
    Troubleshooting
    tab displays information about the network configuration, route settings, active connections, and logs. End users can also
    Collect Logs
    to send to the system administrator when troubleshooting errors on their endpoint.
  • Help
    —Opens the GlobalProtect Help page, which provides general information about how to use the GlobalProtect app. This option does not display on the
    Settings
    menu if you disable (select
    None
    ) the
    App Help Page
    in the GlobalProtect portal configuration (
    Network
    GlobalProtect
    Portals
    <portal-config>
    GlobalProtect Portal Configuration
    General
    Appearance
    ).

Settings Panel

The
GlobalProtect Settings
panel allows end users to view and modify the following settings for the GlobalProtect app:
  • General
    —The
    General
    tab displays the username and portal(s) associated with the GlobalProtect account. Users can also add, delete, or modify portals from this tab.
  • Connection
    —The
    Connection
    tab lists the gateways configured for the GlobalProtect app and provides the following information about each gateway:
    • Gateway name
    • Tunnel status
    • Authentication status
    • Connection type
    • Gateway IP address or FQDN (available only in external mode)
    For internal mode, the
    Connection
    tab displays the entire list of available gateways. For external mode, the
    Connection
    tab displays the gateway to which the endpoint is connected and additional details about the gateway (such as the gateway IP address and uptime).
    Connection Tab When in Internal Mode
    Connection Tab When in External Mode
  • Host Profile
    —The
    Host Profile
    tab displays the endpoint data that GlobalProtect uses to monitor and enforce security policies using the Host Information Profile (HIP). End users can
    Resubmit Host Profile
    to manually resubmit HIP data to the gateway.
  • Troubleshooting
    —On macOS endpoints, the
    Troubleshooting
    tab allows end users to
    Collect Logs
    and set the
    Logging Level
    . On Windows endpoints, the
    Troubleshooting
    tab allows users to
    Collect Logs
    , set the
    Logging Level
    , and view information about the network configuration, route settings, active connections, and logs.
    Troubleshooting Tab on Windows Endpoints
    Troubleshooting Tab on macOS Endpoints
  • Notifications
    —The
    Notifications
    tab displays the list of notifications triggered on the GlobalProtect app. To view more details about a specific notification, double-click the notification.

Seamless Login

When you configure GlobalProtect with the
On-Demand
connect method, end users must launch the GlobalProtect app from the system tray to manually initiate the connection. After the connection initiates, users can continue the login process on the status panel to establish the connection.
End users perform the following steps to establish a GlobalProtect connection from the status panel:
  1. Launch the GlobalProtect app; the status panel opens.
  2. (
    Optional
    ) If logging in to GlobalProtect for the first time, enter the GlobalProtect portal address.
  3. (
    Optional
    ) If multiple portals are saved on the app, select a portal from the portal drop-down. By default, the most recently connected portal is preselected from the portal drop-down.
  4. (
    Optional
    ) By default, the endpoint is automatically connected to the
    Best Available
    gateway based on the configuration that the administrator defines and the response times of the available gateway. To manually connect to a specific gateway, select the gateway from the
    Gateway
    drop-down (external gateways only).
  5. (
    Optional
    ) Depending on the connection mode, click
    Connect
    to initiate the connection.
  6. (
    Optional
    ) If prompted, enter your username and password, and then
    Sign-In
    .
When you configure GlobalProtect with the
Always On
connect method, the connection initiates automatically, which allows end users to establish a connection without launching the GlobalProtect app. If you configure the GlobalProtect portal agent to
Save User Credentials
(
Network
GlobalProtect
Portals
<portal-config>
GlobalProtect Portal Configuration
Agent
<agent-config>
Configs
Authentication
), the connection establishes automatically without requiring any user interaction. If you disable the
Save User Credentials
option, then end users can log in and establish a connection using the
Sign In
pop-up window (when prompted).

Resilient Connection

If you enable resilient VPN, GlobalProtect automatically attempts to reconnect each time the network connection drops and comes back up. During the connection attempt, the status panel displays the
Connecting
state with a
Restoring VPN connection
status message. If GlobalProtect is unable to connect to the network, the status panel displays
Not Connected
and a
Nonetwork connection available
status message. To terminate a connection attempt,
Cancel
it.

Notification Management

If multiple GlobalProtect notifications trigger at the same time, end users can view a summary list of the notifications using one of the following methods:
  • View
    More Notifications
    from the notification pop-up window.
  • Select the
    Notifications
    tab on the
    GlobalProtect Settings
    panel.
The notifications list resets (removes previous notifications) each time the GlobalProtect app reconnects to the portal (internal mode) or gateway (external mode). To view more details about a specific notification, double-click the notification.

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