GlobalProtect User Experience Enhancements
GlobalProtect app 4.1 introduces an enhanced user experience through a more modern and streamlined user interface and a more intuitive connection process.
Software Support: Starting with GlobalProtect™ App 4.1
OS Support: Windows 7 and later releases and macOS 10.10 and later releases
GlobalProtect app 4.1 is supported on Windows 7 and later releases and macOS 10.10 and later releases.
The following enhancements are introduced in GlobalProtect app 4.1:
The status panel is the main window in the GlobalProtect app that displays when you launch GlobalProtect. The status panel displays the state of the GlobalProtect connection and allows end users to connect to or disconnect from GlobalProtect.
The VPN connection states include:
- Connected – Internal
- Not connected (available only inOn-Demandmode)
- Disabled (available only inAlways Onmode)
- Connection Failed
The status panel also contains the settings menu, which provides additional information and options for the GlobalProtect app.
The settings menu includes the following options:
- Settings—Opens theGlobalProtect Settingspanel where end users can view and modify their GlobalProtect app settings.
- About—Opens theAboutwindow, which displays the version of GlobalProtect currently installed on the endpoint and allows users toCheck for Updates.
- Refresh Connection—Allows end users to perform network discovery. This option is available only if youEnable Rediscover Network Optionin the GlobalProtect portal agent configuration ().NetworkGlobalProtectPortals<portal-config>GlobalProtect Portal ConfigurationAgent<agent-config>ConfigsApp
- Disable—Disables the GlobalProtect app. This option is available only if you configure theConnect MethodasUser Logon (Always On)andAllow User to Disable GlobalProtect Appin the GlobalProtect portal agent configuration ().NetworkGlobalProtectPortals<portal-config>GlobalProtect Portal ConfigurationAgent<agent-config>ConfigsApp
- Troubleshooting—Opens theTroubleshootingtab of theGlobalProtect Settingspanel. TheTroubleshootingtab displays information about the network configuration, route settings, active connections, and logs. End users can alsoCollect Logsto send to the system administrator when troubleshooting errors on their endpoint.
- Help—Opens the GlobalProtect Help page, which provides general information about how to use the GlobalProtect app. This option does not display on theSettingsmenu if you disable (selectNone) theApp Help Pagein the GlobalProtect portal configuration ().NetworkGlobalProtectPortals<portal-config>GlobalProtect Portal ConfigurationGeneralAppearance
GlobalProtect Settingspanel allows end users to view and modify the following settings for the GlobalProtect app:
- General—TheGeneraltab displays the username and portal(s) associated with the GlobalProtect account. Users can also add, delete, or modify portals from this tab.
- Connection—TheConnectiontab lists the gateways configured for the GlobalProtect app and provides the following information about each gateway:
For internal mode, theConnectiontab displays the entire list of available gateways. For external mode, theConnectiontab displays the gateway to which the endpoint is connected and additional details about the gateway (such as the gateway IP address and uptime).
- Gateway name
- Tunnel status
- Authentication status
- Connection type
- Gateway IP address or FQDN (available only in external mode)
- Host Profile—TheHost Profiletab displays the endpoint data that GlobalProtect uses to monitor and enforce security policies using the Host Information Profile (HIP). End users canResubmit Host Profileto manually resubmit HIP data to the gateway.
- Troubleshooting—On macOS endpoints, theTroubleshootingtab allows end users toCollect Logsand set theLogging Level. On Windows endpoints, theTroubleshootingtab allows users toCollect Logs, set theLogging Level, and view information about the network configuration, route settings, active connections, and logs.
- Notifications—TheNotificationstab displays the list of notifications triggered on the GlobalProtect app. To view more details about a specific notification, double-click the notification.
When you configure GlobalProtect with the
On-Demandconnect method, end users must launch the GlobalProtect app from the system tray to manually initiate the connection. After the connection initiates, users can continue the login process on the status panel to establish the connection.
End users perform the following steps to establish a GlobalProtect connection from the status panel:
- Launch the GlobalProtect app; the status panel opens.
- (Optional) If logging in to GlobalProtect for the first time, enter the GlobalProtect portal address.
- (Optional) If multiple portals are saved on the app, select a portal from the portal drop-down. By default, the most recently connected portal is preselected from the portal drop-down.
- (Optional) By default, the endpoint is automatically connected to theBest Availablegateway based on the configuration that the administrator defines and the response times of the available gateway. To manually connect to a specific gateway, select the gateway from theGatewaydrop-down (external gateways only).
- (Optional) Depending on the connection mode, clickConnectto initiate the connection.
- (Optional) If prompted, enter your username and password, and thenSign-In.
When you configure GlobalProtect with the
Always Onconnect method, the connection initiates automatically, which allows end users to establish a connection without launching the GlobalProtect app. If you configure the GlobalProtect portal agent to
Save User Credentials(
), the connection establishes automatically without requiring any user interaction. If you disable the
GlobalProtect Portal Configuration
Save User Credentialsoption, then end users can log in and establish a connection using the
Sign Inpop-up window (when prompted).
If you enable resilient VPN, GlobalProtect automatically attempts to reconnect each time the network connection drops and comes back up. During the connection attempt, the status panel displays the
Connectingstate with a
Restoring VPN connectionstatus message. If GlobalProtect is unable to connect to the network, the status panel displays
Not Connectedand a
Nonetwork connection availablestatus message. To terminate a connection attempt,
If multiple GlobalProtect notifications trigger at the same time, end users can view a summary list of the notifications using one of the following methods:
- ViewMore Notificationsfrom the notification pop-up window.
- Select theNotificationstab on theGlobalProtect Settingspanel.
The notifications list resets (removes previous notifications) each time the GlobalProtect app reconnects to the portal (internal mode) or gateway (external mode). To view more details about a specific notification, double-click the notification.
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