Because Chrome OS does not allow third-party
applications to launch automatically, you must manually initiate
a connection each time you want to connect to your corporate network.
If
you are not connected to GlobalProtect, connect now.
When connected to the VPN, the status
area displays the VPN icon along the bottom of the Wi-Fi icon (
). To view the portal
to which you are connected, select the status area.
If
you are not connected, you will see
VPN disconnected
.
Click the status area at the bottom right
corner of the Chromebook.
Select
VPN disconnected
and
then select the portal that you or your administrator entered when
configuring the GlobalProtect VPN settings.
To view VPN settings before connecting, select the portal
from
Settings
Private network
,
and then click
Connect
.
If prompted, enter your
Username
and
Password
for
the portal and click
Connect
.
If prompted, enter your
Username
and
Password
for
the gateway and click
Connect
. If your authentication
is successful, you will be connected to your corporate network.
Open the application.
From
the Chrome App Launcher, click the GlobalProtect icon to launch
the app.
Continue to use the app to perform any of the following
tasks:
View information about your network connection.
GlobalProtect
displays the following information about your network connection:
Portal
—Portal address or FQDN.
Connection Information
—Displays information
about your connection, including the gateway to which you are connected.
Errors/Warnings
—Displays errors and warnings
about your connection to help you troubleshoot any connection issues.
Log in with a new password. If your password for accessing
your corporate network changes, you will need to sign-out of GlobalProtect
to clear your credentials.
Click your username in
the top-right corner and select
Sign-Out
.
When you next log in, you must enter your credentials for the portal
and gateway.
Connect to the portal and gateway as described in 1.
Reset your VPN connection settings.
If connected,
select
Disconnect
.
Select the GlobalProtect menu (
)
and select
Reset GlobalProtect
.
Select
Yes
when asked to confirm.
Enter the IP address or FQDN of the portal supplied by your
GlobalProtect administrator.
Connect to the portal and gateway as described in 1.
Troubleshoot connection issues.
Select the GlobalProtect
menu (
) and then select
either of the following options:
Notifications
—Depending
on how the administrator has configured GlobalProtect, you may be
able to view notification messages which can include messages or
instructions from the administrator.
Collect Logs
—By default, GlobalProtect
creates debug logs to help troubleshoot issues should they arise.
Select this option to package the debug logs into a ZIP file and
send them to your IT help desk so that they can identify and resolve
any issues.