End-of-Life (EoL)

Disable the GlobalProtect App for Linux

If your administrator configures the GlobalProtect connect method as
Always On
, you can disable the GlobalProtect app. For example, you might want to disable the app if the GlobalProtect virtual private network (VPN) is not working in a hotel, and the VPN failure prevents you from connecting to the Internet. After disabling the GlobalProtect app, you can connect to the Internet using unsecured communication (without a VPN).
The method, amount of time, and number of times for which you can disable the GlobalProtect app depends on how the administrator configures your GlobalProtect service. This configuration can prevent you from disabling the app entirely or allow you to disable the app only after responding to a challenge correctly.
If your configuration includes a challenge, the GlobalProtect app prompts for one of the following:
  • Reason you want to disable the app
  • Passcode
If the challenge involves a passcode, we recommend that you contact a GlobalProtect administrator or Help Desk person by phone. Administrators typically provide passcodes in advance, either through email (for new GlobalProtect users) or posted on your organization’s website. In response to an outage or system issue, administrators may also provide passcodes by phone.
The following steps describe how to disable the app and pass a challenge:
  • (
    Available in on-demand mode only
    ) Disconnect from GlobalProtect:
    Use the
    globalprotect disconnect
    command to disconnect from GlobalProtect.
    globalprotect disconnect
  • (
    Available in always-on mode only
    ) Disable GlobalProtect:
    Use the
    globalprotect disable
    command to disconnect and disable the GlobalProtect app. If your configuration requires it, you must also specify a reason (using the
    --reason “
    option) or a passcode (using the
    globalprotect disable
    globalprotect disable --reason “
    This is my reason for disabling GlobalProtect
    globalprotect disable --passcode ITp@ssw0rd

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