Use the GlobalProtect App for Android

This chapter applies to you only if your setup requires you to enter your GlobalProtect login credentials after you have logged in to your endpoint (single sign-on is disabled).
We typically recommend that organizations allow its GlobalProtect users to log in transparently following app installation. After you log in to an endpoint with transparent GlobalProtect login, the GlobalProtect app automatically initiates and connects to the corporate network without further user intervention.
If your setup requires you to enter your GlobalProtect credentials, follow the applicable steps below.
  1. Connect to the GlobalProtect portal or gateway.
    Use one of the following workflows to connect to the GlobalProtect portal or gateway:
    • First time connection experience:
      1. Launch the GlobalProtect app.
      2. Enter the GlobalProtect portal address.
        first-connection-enter-portal-address-filled.png
      3. (Optional) Depending on the connection mode, tap Connect to initiate the connection.
      4. (Optional) If your endpoint is unable to verify the identity of the GlobalProtect portal using the portal server certificate, the Cannot Verify Server Identity message appears. If you trust the certificate, tap Continue to proceed with the connection.
      5. (Optional) If prompted, enter your Username and Password, and then SIGN IN.
        first-connection-sign-in-filled.png
      6. When the Connection request message appears, tap OK to allow GlobalProtect to set up a VPN connection on your endpoint.
        first-connection-setup-vpn-connection.png
      7. (Optional) If you are using multi-factor authentication, enter the GlobalProtect verification Code that is sent to your endpoint after you sign in, and then tap Continue.
      8. (Optional) If your administrator configures the GlobalProtect app to display a welcome message, the welcome message appears upon successful connection. Tap outside of the welcome message to proceed to the home screen.
        first-connection-welcome-message.png
      9. (Optional) If there are notifications on your app, the Notifications dialog appears upon successful connection. Close the Notifications dialog to proceed to the home screen.
        notifications-dialog.png
      10. When the home screen appears, verify that your connection has established successfully. If the connection is successful, the home screen displays the CONNECTED state.
        connected-on-demand.png
      11. (Optional) By default, the endpoint is automatically connected to the Best Available gateway based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, tap the gateway drop-down at the bottom of the home screen, and then select a gateway from the list (external gateways only).
        change-gateway.png
    • On-Demand (Remote Access VPN) connection experience:
      When your GlobalProtect administrator configures GlobalProtect with the On-Demand connect method, you must launch the GlobalProtect app to initiate the connection manually. After the connection initiates, you can TAP TO CONNECT to establish the GlobalProtect connection. If your administrator enables GlobalProtect to Save User Credentials, the connection establishes without requiring further user interaction. If your administrator does not enable GlobalProtect to Save User Credentials, you must sign in to establish the connection.
      disconnected.png
    • Always On connection experience:
      When your GlobalProtect administrator configures GlobalProtect with the Always On connect method, the connection initiates automatically. Depending on whether your administrator configures the GlobalProtect app to Save User Credentials, you can establish the GlobalProtect connection without launching the app. If your administrator enables GlobalProtect to Save User Credentials, the connection establishes automatically without requiring any user interaction. If your administrator does not enable GlobalProtect to Save User Credentials, you must sign in through the app to establish the connection.
      connected-always-on.png
  2. View information about your GlobalProtect connection.
    After you establish the GlobalProtect connection, launch the GlobalProtect app. Tap the settings icon to open the settings menu. From the settings menu, tap SETTINGS to view information about your connection, including the Portal address and connection Status.
    settings-screen.png
    • If you want to connect to a different GlobalProtect portal, tap the Portal address. When prompted, enter a new portal address and then tap CONNECT.
      change-portal-address.png
    • If you are connected to an external gateway, tap the connection Status to view additional details about your connection (including the network SSID and gateway IP address/FQDN).
      settings-screen-connection-details.png
  3. (Optional) Change your saved password.
    If your GlobalProtect administrator configures the GlobalProtect portal agent to Save User Credentials, your credentials are automatically saved to the GlobalProtect app. When your password expires or a RADIUS or AD administrator requires a password change at the next login, you can update your password on the app. This feature is enabled only when you are authenticated with a RADIUS server using the Protected Extensible Authentication Protocol Microsoft Challenge Handshake Authentication Protocol version 2 (PEAP-MSCHAPv2).
    1. Launch the GlobalProtect app.
    2. From the home screen, TAP TO CONNECT.
    3. (Optional) If prompted, enter your oldUsername and Password, and then SIGN IN.
    4. When the GlobalProtect app prompts you to Update Password, enter your Current Password followed by your New Password.
    5. Retype Password to confirm your new password.
    6. SIGN IN to reconnect to GlobalProtect with your new password.
  4. (Optional) Disconnect from GlobalProtect.
    If your administrator configures GlobalProtect with the On-Demand connect method, you can TAP TO DISCONNECT from the home screen.
    connected-on-demand.png

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