Use the GlobalProtect App for Android

This chapter applies to you only if your setup requires you to enter your GlobalProtect login credentials after you have logged in to your endpoint (single sign-on is disabled).
We typically recommend that organizations allow its GlobalProtect users to log in transparently following app installation. After you log in to an endpoint with transparent GlobalProtect login, the GlobalProtect app automatically initiates and connects to the corporate network without further user intervention.
If your setup requires you to enter your GlobalProtect credentials, follow the applicable steps below.
  1. Connect to the GlobalProtect portal or gateway.
    Use one of the following workflows to connect to the GlobalProtect portal or gateway:
    • First time connection experience:
      1. Launch the GlobalProtect app.
      2. Enter the GlobalProtect portal address.
        first-connection-enter-portal-address-filled.png
      3. (
        Optional
        ) Depending on the connection mode, tap
        Connect
        to initiate the connection.
      4. (
        Optional
        ) If your endpoint is unable to verify the identity of the GlobalProtect portal using the portal server certificate, the
        Cannot Verify Server Identity
        message appears. If you trust the certificate, tap
        Continue
        to proceed with the connection.
      5. (
        Optional
        ) If prompted, enter your
        Username
        and
        Password
        , and then
        SIGN IN
        .
        first-connection-sign-in-filled.png
      6. When the
        Connection request
        message appears, tap
        OK
        to allow GlobalProtect to set up a VPN connection on your endpoint.
        first-connection-setup-vpn-connection.png
      7. (
        Optional
        ) If you are using multi-factor authentication, enter the GlobalProtect verification
        Code
        that is sent to your endpoint after you sign in, and then tap
        Continue
        .
      8. (
        Optional
        ) If your administrator configures the GlobalProtect app to display a welcome message, the welcome message appears upon successful connection. Tap outside of the welcome message to proceed to the home screen.
        first-connection-welcome-message.png
      9. (
        Optional
        ) If there are notifications on your app, the Notifications dialog appears upon successful connection. Close the Notifications dialog to proceed to the home screen.
        notifications-dialog.png
      10. When the home screen appears, verify that your connection has established successfully. If the connection is successful, the home screen displays the
        CONNECTED
        state.
        connected-on-demand.png
      11. (
        Optional
        ) By default, the endpoint automatically connects to the
        Best Available
        gateway based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, tap the gateway drop-down at the bottom of the home screen, and then select a gateway from the list (external gateways only).
    • On-Demand (Remote Access VPN) connection experience:
      When your GlobalProtect administrator configures GlobalProtect with the
      On-Demand
      connect method, you must launch the GlobalProtect app to initiate the connection manually. After the connection initiates, you can
      TAP TO CONNECT
      to establish the GlobalProtect connection. If your administrator enables GlobalProtect to
      Save User Credentials
      , the connection establishes without requiring further user interaction. If your administrator does not enable GlobalProtect to
      Save User Credentials
      , you must sign in to establish the connection.
      disconnected.png
    • Always On connection experience:
      When your GlobalProtect administrator configures GlobalProtect with the
      Always On
      connect method, the connection initiates automatically. Depending on whether your administrator configures the GlobalProtect app to
      Save User Credentials
      , you can establish the GlobalProtect connection without launching the app. If your administrator enables GlobalProtect to
      Save User Credentials
      , the connection establishes automatically without requiring any user interaction. If your administrator does not enable GlobalProtect to
      Save User Credentials
      , you must sign in through the app to establish the connection.
      connected-always-on.png
  2. View information about your GlobalProtect connection.
    After you establish the GlobalProtect connection, launch the GlobalProtect app. Tap the settings icon to open the settings menu. From the settings menu, tap
    SETTINGS
    to view information about your connection, including the
    Portal
    address and connection
    Status
    .
    settings-screen.png
    • If you want to connect to a different GlobalProtect portal, tap the
      Portal
      address. When prompted, enter a new portal address and then tap
      CONNECT
      .
      change-portal-address.png
    • If you are connected to an external gateway, tap the connection
      Status
      to view additional details about your connection (including the network SSID and gateway IP address/FQDN).
      settings-screen-connection-details.png
  3. (
    Optional
    ) Change your saved password.
    If your GlobalProtect administrator configures the GlobalProtect portal agent to
    Save User Credentials
    , your credentials are automatically saved to the GlobalProtect app. When your password expires or a RADIUS or AD administrator requires a password change at the next login, you can update your password on the app. This feature is enabled only when you are authenticated with a RADIUS server using the Protected Extensible Authentication Protocol Microsoft Challenge Handshake Authentication Protocol version 2 (PEAP-MSCHAPv2).
    1. Launch the GlobalProtect app.
    2. From the home screen,
      TAP TO CONNECT
      .
    3. (
      Optional
      ) If prompted, enter your
      old
      Username
      and
      Password
      , and then
      SIGN IN
      .
    4. When the GlobalProtect app prompts you to
      Update Password
      , enter your
      Current Password
      followed by your
      New Password
      .
    5. Retype Password
      to confirm your new password.
    6. SIGN IN
      to reconnect to GlobalProtect with your new password.
  4. (
    Optional
    ) Disconnect from GlobalProtect.
    If your administrator configures GlobalProtect with the
    On-Demand
    connect method, you can
    TAP TO DISCONNECT
    from the home screen.
    connected-on-demand.png

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