Download and Install the GlobalProtect App for Windows

Before connecting to the GlobalProtect network, you must download and install the GlobalProtect app on your Windows endpoint.
To download and install the app, you must obtain the IP address or fully qualified domain name (FQDN) of the GlobalProtect portal from the administrator. The administrator should also verify the username and password that you can use to connect to the portal. In most instances, you can use the same username and password that you use to connect to your corporate network. After you gather the required information, use the following steps to download and install the app:
To run GlobalProtect app 5.0, Windows endpoints require Visual C++ Redistributables 12.0.3 for Visual Studio 2013. If you have not already installed any redistributable packages on your endpoint, the GlobalProtect app installs Visual C++ Redistributables 12.0.3 automatically. If you have already installed Visual C++ Redistributables 12.0.2 or an earlier release, you must either uninstall the existing redistributable packages from your endpoint or upgrade to Visual C++ Redistributables 12.0.3 prior to installing the GlobalProtect app.
  1. Log in to the GlobalProtect portal.
    1. Launch a web browser and go to the following URL:
      https://<portal IP address or FQDN>
      Example:
      http://gp.acme.com
    2. On the portal login page, enter your
      Name
      (username) and
      Password
      , and then click
      LOG IN
      . In most instances, you can use the same username and password that you use to connect to your corporate network.
      portal_login_new.png
  2. Navigate to the app download page.
    In most instances, the app download page appears immediately after you log in to the portal. Use this page to download the latest app software package.
    GP_agent_download.png
    If your system administrator has enabled GlobalProtect Clientless VPN access, the applications page opens after you log in to the portal (instead of the app download page). Select
    GlobalProtect Agent
    to open the download page.
    applications.png
  3. Download the app.
    1. To begin the download, click the software link that corresponds to the operating system running on your computer. If you are not sure whether the operating system is 32-bit or 64-bit, ask your system administrator before you proceed.
      GP_agent_download.png
    2. Open the software installation file.
    3. When prompted,
      Run
      the software.
    4. When prompted again,
      Run
      the GlobalProtect Setup Wizard.
  4. Complete the GlobalProtect app setup.
    1. In the GlobalProtect Setup Wizard, click
      Next
      .
    2. Click
      Next
      to accept the default installation folder (C:\Program Files\Palo Alto Networks\GlobalProtect), or click
      Browse
      to select a new location and then click
      Next
      twice.
    3. After installation is complete,
      Close
      the wizard.
  5. Log in to GlobalProtect.
    GP_UI_Connect.png
    1. Launch the GlobalProtect app by clicking the system tray icon. The status panel opens.
    2. Enter the FQDN or IP address of the portal that your GlobalProtect administrator provided, and then click
      Connect
      .
    3. (
      Optional
      ) By default, you are automatically connected to the
      Best Available
      gateway, based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, select the gateway from the
      Gateway
      drop-down (for external gateways only).
      This option is only available if your administrator enables manual gateway selection.
    4. (
      Optional
      ) Depending on the connection mode, click
      Connect
      to initiate the connection.
    5. (
      Optional
      ) If prompted, enter your
      Username
      and
      Password
      , and then click
      Sign In
      . If authentication is successful, you are connected to your corporate network, and the status panel displays the
      Connected
      or
      Connected - Internal
      status. If your administrator sets up a GlobalProtect welcome page, it displays after you log in successfully.

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