Use the GlobalProtect App for Windows

This chapter applies to you only if your setup requires you to enter your GlobalProtect login credentials after you have logged in to your endpoint (single sign-on is disabled).
We typically recommend that organizations allow its GlobalProtect users to log in transparently following app installation. After you log in to an endpoint with transparent GlobalProtect login, the GlobalProtect app automatically initiates and connects to the corporate network without further user intervention.
If your setup requires you to enter your GlobalProtect credentials, follow the applicable steps below.
  1. Connect to the GlobalProtect portal or gateway.
    You can determine whether you are connected by checking the GlobalProtect system tray icon. If you are not connected, the icon is gray ( gp-not-connected.png ), and
    Disconnected
    appears when the you hover over the icon.
    1. Launch the GlobalProtect app by clicking the system tray icon. The status panel opens.
    2. (
      Optional
      ) If you are logging in to the GlobalProtect app for the first time, enter the FQDN or IP address of the GlobalProtect portal, and then click
      Connect
      .
    3. (
      Optional
      ) If multiple portals are saved on your app, select a portal from the
      Portal
      drop-down. By default, the most recently connected portal is pre-selected from the
      Portal
      drop-down.
    4. (
      Optional
      ) By default, you are automatically connected to the
      Best Available
      gateway, based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, click the gateway drop-down and then use one of the following options:
      • Select a gateway manually (external gateways only).
        This option is only available if your administrator enables manual gateway selection.
      • Assign and automatically connect to a preferred gateway:
        1. From the status panel, click the Settings ( settings-icon.png ) icon to open the settings menu.
        2. Select
          Preferred Gateway
          to open the GlobalProtect: Preferred Gateway dialog.
        3. From the list of available gateways, select the gateway that you want to set as the preferred gateway and then
          Set as Preferred
          .
        4. Close
          the dialog.
        If you no longer want to connect to the gateway automatically, you can also remove the preferred gateway assignment:
        1. From the status panel, click the Settings ( settings-icon.png ) icon to open the settings menu.
        2. Select
          Preferred Gateway
          to open the GlobalProtect: Preferred Gateway dialog.
        3. From the list of available gateways, select the preferred gateway and then
          Remove Preferred
          .
        4. Close
          the dialog.
    5. (
      Optional
      ) Depending on the connection mode, click
      Connect
      to initiate the connection.
    6. (
      Optional
      ) If prompted, enter your
      Username
      and
      Password
      , and then
      Sign In
      .
    When the app connects in external mode, the GlobalProtect system tray icon displays a shield ( gp-connected-external.png ), and
    Connected
    appears when you hover over the icon. When the app connects in internal mode, the GlobalProtect system tray icon displays a house ( gp-connected-external.png ), and
    Internal Network
    appears when you hover over the icon.
  2. Open the GlobalProtect app.
    Click the GlobalProtect system tray icon to launch the app interface.
  3. View information about your network connection.
    After you launch the app, click the settings icon ( settings-icon.png ) on the status panel to open the settings menu. Select
    Settings
    to open the
    GlobalProtect Settings
    panel, and then select one of the following tabs to view information about your network connection:
    • General
      —Displays the username and portal(s) associated with the GlobalProtect account. You can also add, delete, or modify portals from this tab.
      Settings-General.png
    • Connection
      —Lists the gateways configured for the GlobalProtect app and provides the following information about each gateway:
      • Gateway name
      • Tunnel status
      • Authentication status
      • Connection type
      • Gateway IP address or FQDN (only available in external mode)
      For internal mode, the
      Connection
      tab displays the entire list of available gateways. For external mode, the
      Connection
      tab displays only the gateway to which you are connected and additional details about the gateway (such as the gateway IP address and uptime).
      Connection Tab When In Internal Mode
      Settings-Connection-Internal.png
      Connection Tab When In External Mode
      Settings-Connection-External.png
    • Host Profile
      —Displays the endpoint data that GlobalProtect uses to monitor and enforce security policies using the Host Information Profile (HIP). Click
      Resubmit Host Profile
      to manually resubmit HIP data to the gateway.
      If your administrator configures the
      Severity
      value for missing patches as a HIP match condition, use the following mappings between the GlobalProtect severity values and the OPSWAT severity ratings to understand what each value means:
      Severity Value Displayed on the GlobalProtect App
      OPSWAT Severity Rating
      0
      Low
      1
      Moderate
      2
      Important
      3
      Critical
      Settings-Host-Profile.png
    • Troubleshooting
      —Enables you to
      Collect Logs
      , set the
      Logging Level
      , and view information about the network configuration, route settings, active connections, and logs.
      Settings-Troubleshooting.png
  4. (
    Optional
    ) Log in using a new password.
    If your GlobalProtect administrator configures the GlobalProtect portal agent to
    Save User Credentials
    , your credentials are automatically saved to the GlobalProtect app. If your password for accessing the corporate network changes, you must log in to GlobalProtect using your new password.
    1. Launch the GlobalProtect app by clicking the system tray icon. The status panel opens.
    2. Click the settings icon ( settings-icon.png ) to open the settings menu.
    3. Select
      Settings
      to open the
      GlobalProtect Settings
      panel.
    4. On the
      General
      tab of the
      GlobalProtect Settings
      panel,
      Sign Out
      to clear your saved user credentials from the GlobalProtect app.
    5. After you clear your user credentials, you can reconnect to GlobalProtect with your new username and password.
  5. (
    Optional
    ) Disconnect from GlobalProtect.
    If your administrator configures GlobalProtect with the
    On-Demand
    connect method, you can disconnect from GlobalProtect by clicking
    Disconnect
    on the status panel.

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