GlobalProtect
GlobalProtect App Upgrade Considerations
Table of Contents
GlobalProtect App Upgrade Considerations
GlobalProtect app version 5.1 has the following upgrade
considerations:
Upgrades to 5.2.x Prevented on Windows 7 Devices
Starting with GlobalProtect app 5.2.10, a new installation
restriction is introduced. With this change, users cannot install
GlobalProtect app 5.2.x versions or later on Windows 7 devices.
GlobalProtect app 5.1.x installation on Windows 7 continues to be
supported.
Keychain Pop-up Prompts
When the GlobalProtect App is upgraded on macOS endpoints
from release 5.0.x to release 5.1.x, the Keychain pop-up prompts
appear, prompting users to enter their password so that GlobalProtect
can access the encryption key and saved user credentials from the
login keychain.
Users must enter their password and select
Always
Allow
so that the Keychain pop-up prompts do not appear
again.The Keychain pop-up prompts appear only when upgrading
from release 5.0.x to release 5.1.x. When the GlobalProtect app
is upgraded within the 5.1.x releases, the app does not display
these pop-up prompts.
The following Keychain pop-up prompt can appear when GlobalProtect
requests access to the encryption key that is used to encrypt data
exchanged between the GlobalProtect agent and the GlobalProtect
service:
The following Keychain pop-up prompt can appear if the
Save
User Credentials
option is enabled in the portal configuration:
Because of entitlements support changes, the bundle identifier,
which is used with the supported mobile device management system
(MDM), has changed in 5.1.x releases. The new bundle identifier
is
com.paloaltonetworks.GlobalProtect.client
,
and has changed from com.paloaltonetworks.GlobalProtect
in 5.0.x
releases. See Entitlements for details
about keychain access groups entitlements.