When the GlobalProtect App is upgraded on macOS endpoints
from release 5.0.x to release 5.1.x, the Keychain pop-up prompts
appear, prompting users to enter their password so that GlobalProtect
can access the encryption key and saved user credentials from the
Users must enter their password and select
that the Keychain pop-up prompts do not appear again.
The Keychain pop-up prompts appear only when upgrading
from release 5.0.x to release 5.1.x. When the GlobalProtect app
is upgraded within the 5.1.x releases, the app does not display
these pop-up prompts.
The following Keychain pop-up prompt can appear when GlobalProtect
requests access to the encryption key that is used to encrypt data
exchanged between the GlobalProtect agent and the GlobalProtect
The following Keychain pop-up prompt can appear if the
option is enabled in the portal configuration:
Because of entitlements support changes, the bundle identifier, which
is used with the supported mobile device management system (MDM),
has changed in 5.1.x releases. The new bundle identifier is
and has changed from
5.0.x releases. See Entitlements for details
about keychain access groups entitlements.