If your administrator configures the GlobalProtect
connect method as
, you can disable
the GlobalProtect app. For example, you might want to disable the
app if the GlobalProtect virtual private network (VPN) is not working
in a hotel, and the VPN failure prevents you from connecting to
the internet. After disabling the GlobalProtect app, you can connect
to the internet using unsecured communication (without a VPN).
method, amount of time, and number of times for which you can disable the
GlobalProtect app depends on how the administrator configures your
GlobalProtect service (PanGPS). This configuration can prevent you
from disabling the app entirely or allow you to disable the app
only after responding to a challenge correctly.
If your configuration
includes a challenge, the GlobalProtect app prompts for one of the
Reason you want to disable the app
If the challenge involves a passcode,
we recommend that you contact a GlobalProtect administrator or Help
Desk person by phone. Administrators typically provide passcodes
in advance, either through email (for new GlobalProtect users) or
posted on your organization’s website. In response to an outage
or system issue, administrators may also provide passcodes by phone.
following steps describe how to disable the app and pass a challenge:
Disable the GlobalProtect app.
Launch the GlobalProtect app.
Tap the settings icon to open the settings menu.
From the settings menu, tap
option is visible
only if your GlobalProtect agent configuration allows you to disable
the app. If the configuration allows you to disable the GlobalProtect
app without requiring you to respond to a challenge, the GlobalProtect
app closes without requiring further action.
Respond to one or more challenges, if required.
If prompted, provide the following information:
reason for disabling the GlobalProtect app.
—A passcode that is typically provided
by your administrator in advance, based on a known issue or event
that requires you to disable the app.