This chapter applies to you only if your setup
requires you to enter your GlobalProtect login credentials after
you have logged in to your endpoint (single sign-on is disabled).
typically recommend that organizations allow its GlobalProtect users
to log in transparently following app installation. After you log
in to an endpoint with transparent GlobalProtect login, the GlobalProtect
app automatically initiates and connects to the corporate network
without further user intervention.
If your setup requires
you to enter your GlobalProtect credentials, follow the applicable
Connect to the GlobalProtect portal or gateway.
Use one of the following workflows to connect to the GlobalProtect
portal or gateway:
First time connection experience:
the GlobalProtect app.
Enter the GlobalProtect portal address.
) Depending on the connection mode, tap
initiate the connection.
) If your endpoint is unable to verify
the identity of the GlobalProtect portal using the portal server
Cannot Verify Server Identity
If you trust the certificate, tap
with the connection.
) If prompted, enter your
If your administrator
has allowed you to use biometric (fingerprint) information to sign
in, you need to first sign-in with a username and password; you
can then use biometric information to sign in.
to allow GlobalProtect to
set up a VPN connection on your endpoint.
) If you are using multi-factor authentication,
enter the GlobalProtect verification
is sent to your endpoint after you sign in, and then tap
) If your administrator configures the
GlobalProtect app to display a welcome message, the welcome message
appears upon successful connection. Tap outside of the welcome message
to proceed to the home screen.
) If there are notifications on your app,
the Notifications dialog appears upon successful connection. Close
the Notifications dialog to proceed to the home screen.
When the home screen appears, verify that your connection
has established successfully. If the connection is successful, the
home screen displays the
) By default, the endpoint automatically
connects to the
on the configuration that the administrator defines and the response
times of the available gateways. To connect to a different gateway,
tap the gateway drop-down at the bottom of the home screen, and
then select a gateway from the list (external gateways only).