Use the GlobalProtect App for Linux

GlobalProtect supports two versions of the GlobalProtect app for Linux: One version if your Linux device supports a GUI, and CLI version if your Linux device does not support a GUI.

Use the GUI Version of the GlobalProtect App for Linux

To use the GUI version of the GlobalProtect app for Linux, complete these steps.
  1. In the GlobalProtect window, enter the FQDN or IP address of the GlobalProtect portal, and then click
    Connect
    .
    After you download and install the GUI version of the GlobalProtect app for Linux, the GlobalProtect app automatically launches.
    1. (
      Optional
      ) If multiple portals are saved on your app, select a portal from the
      Portal
      drop-down. By default, the most recently connected portal is pre-selected from the
      Portal
      drop-down.
    2. Enter the
      Username
      and
      Password
      for the portal and then
      Sign In
      .
      In most instances, you can use the same username and password that you use to connect to your corporate network. After you sign in, the GlobalProtect portal shows a status of
      Connected
      .
    3. (
      Optional
      ) By default, you are automatically connected to the
      Best Available
      gateway, based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, click the gateway drop-down and then use one of the following options:
      • Select a gateway manually (external gateways only).
        This option is only available if your administrator enables manual gateway selection.
      • Assign and automatically connect to a preferred gateway:
        1. From the menu on the top right of the app’s status panel, select
          Preferred Gateway
          to open the GlobalProtect: Preferred Gateway dialog.
        2. From the list of available gateways, select the gateway that you want to set as the preferred gateway and then
          Set as Preferred
          .
        3. Close
          the dialog.
        If you no longer want to connect to the gateway automatically, you can also remove the preferred gateway assignment:
        1. From the menu on the top right of the app’s status panel, select
          Preferred Gateway
          to open the GlobalProtect: Preferred Gateway dialog.
        2. From the list of available gateways, select the preferred gateway and then
          Remove Preferred
          .
        3. Close
          the dialog.
  2. Open the GlobalProtect app.
    Click the GlobalProtect system tray icon to launch the app interface.
  3. View information about your network connection.
    After you launch the app, select the menu ( ) on the top right of the app’s panel, select
    Settings
    to open the
    GlobalProtect Settings
    panel, and then select one of the following tabs to view information about your network connection:
    • General
      —Displays the username and portal(s) associated with the GlobalProtect account. You can also add, delete, or modify portals from this tab.
    • Connection
      —Lists the gateways configured for the GlobalProtect app and provides the following information about each gateway:
      • Gateway name
      • Tunnel status
      • Authentication status
      • Connection type
      • Gateway IP address or FQDN (only available in external mode)
      For internal mode, the
      Connection
      tab displays the entire list of available gateways. For external mode, the
      Connection
      tab displays only the gateway to which you are connected and additional details about the gateway (such as the gateway IP address, location, and uptime).
    • Troubleshooting
      —Enables you to
      Collect Logs
      and set the
      Logging Level
      .
  4. (
    Optional
    ) Log in using a new password.
    If your GlobalProtect administrator configures the GlobalProtect portal agent to
    Save User Credentials
    , your credentials are automatically saved to the GlobalProtect app. If your password for accessing the corporate network changes, you must log in to GlobalProtect using your new password.
    1. Launch the GlobalProtect app by clicking the system tray icon. The status panel opens.
    2. Select the menu ( ) on the top right of the app’s panel, then select
      Settings
      to open the
      GlobalProtect Settings
      panel.
    3. On the
      General
      tab of the
      GlobalProtect Settings
      panel,
      Sign Out
      to clear your saved user credentials from the GlobalProtect app.
    4. After you clear your user credentials, you can reconnect to GlobalProtect with your new username and password.
  5. (
    Optional
    ) Disconnect from GlobalProtect.
    If your administrator configures GlobalProtect with the
    On-Demand
    connect method, you can disconnect from GlobalProtect by clicking
    Disconnect
    on the status panel.

Use the CLI Version of the GlobalProtect App for Linux

Using the command-line interface (CLI) of the GlobalProtect™ app for Linux, you can perform tasks that are common to the GlobalProtect app. The following examples display the output in command-line mode. To run the same command in prompt-mode, enter it without the
globalprotect
prefix (for more information, see Download and Install the GlobalProtect App for Linux).
  • Connect to a GlobalProtect portal:
    Use the
    globalprotect connect --portal
    <gp-portal>
    command where
    <gp-portal>
    is the IP address or FQDN of your GlobalProtect portal.
    For example:
    user@linuxhost:~$
    globalprotect connect --portal myportal.example.com
    Retrieving configuration... Disconnected myportal.example.com - portal:local:Enter login credentials username:user1 Password: Retrieving configuration... Discovering network... Connecting... Connected
    When you use certificate-based authentication, the first time you connect without a root CA certificate, the GlobalProtect app and GlobalProtect portal exchange certificates. The GlobalProtect app displays a certificate error, which you must acknowledge before you authenticate. When you next connect, you will not be prompted with the certificate error message.
    user@linuxhost:~$
    globalprotect connect --portal myportal.example.com
    Retrieving configuration...                                            Disconnected There is a problem with the security certificate, so the identity of 10.3.188.61 cannot be verified. Please contact the Help Desk for your organization to have the issue rectified. Warning: The communication with 10.3.188.61 may have been compromised. We recommend that you do not continue with this connection. Error details:Do you want to continue(y/n)?
    y
    Retrieving configuration...                                            Disconnected 10.3.188.61 - portal:local:Enter login credentials username:
    user1
    Password: Retrieving configuration...                                            Discovering network... Connecting... Connected 
    You can also specify a username in the command using the
    --username
    <username>
    option. The GlobalProtect app prompts you to authenticate and, if you specified the username option, confirm your username.
  • Import a certificate.
    When you want to pre-deploy a client certificate to an endpoint for certificate-based authentication, you can copy the certificate to the endpoint and import it for use by the GlobalProtect app. Use the
    globalprotect import-certificate --location
    <location>
    command to import the certificate on the endpoint. When prompted you must supply the certificate password.
    user@linuxhost:~$
    globalprotect import-certificate --location /home/mydir/Downloads/cert_client_cert.p12
    Please input passcode: Import certificate is successful.
  • Connect to a gateway:
    1. (
      Optional
      ) Display the manual gateways to which you can connect using the
      globalprotect show --manual-gateway
      command.
    2. Connect to a gateway using the
      globalprotect connect --gateway
      <gp-gateway>
      command where
      <gp-gateway>
      is the IP address or FQDN of the GlobalProtect gateway.
    3. View details about your connection using the
      globalprotect show --details
      command.
    user@linuxhost:~$
    globalprotect show --manual-gateway
    Name Address ------------------------------ gw1 192.168.1.180 gw2 192.168.1.181 user@linuxhost:~$
    globalprotect connect --gateway 192.168.1.180
    Retrieving configuration... Discovering network... Connecting... Connected
  • Verify the status of and view details about your GlobalProtect connection:
    Use the
    globalprotect show --status
    command to verify the status of your connection.
    Use the
    globalprotect show --details
    command to view the details of your connection.
    user@linuxhost:~$
    globalprotect show --status
    GlobalProtect status: Connected user@linuxhost:~$
    globalprotect show --details
    Assigned IP address: 192.168.1.132 Gateway IP address: 192.168.1.180 Protocol: IPSec Uptime(sec): 231
  • Rediscover the network:
    Use the
    globalprotect rediscover-network
    command to disconnect and reconnect from GlobalProtect.
    user@linuxhost:~$
    globalprotect rediscover-network
    Disconnecting... Retrieving configuration... Retrieving configuration... Discovering network... Connecting... Connecting... Connected GlobalProtect status: Connected
  • Clear the credentials for the current user:
    Use the
    globalprotect remove-user
    command to clear the credentials used to authenticate with the portal and gateways. After you confirm that the GlobalProtect app should clear your credentials, the GlobalProtect app disconnects the tunnel and then requires you to enter your credentials the next time you connect.
    user@linuxhost:~$
    globalprotect remove-user
    Credential will be cleared and current tunnel will be terminated. Do you want to continue(y/n)?
    y
    Clear is done successfully. user@linuxhost:~$
    globalprotect connect --portal 192.168.1.179
    Retrieving configuration... Disconnected 192.168.1.179 - portal:local:Enter login credentials username:
    user1
    Password: Retrieving configuration... Discovering network... Connecting... Connected
  • Resubmit host information to the gateway.
    Use the
    globalprotect show --host-state
    command to view the current host information about your endpoint. Use the
    globalprotect resubmit-hip
    command to resubmit information about the endpoint to the gateway. This is useful in cases where HIP-based security policy prevents users from accessing resources because it allows the user to fix the compliance issue on the endpoint and then resubmit the HIP.
    user@linuxhost:~$
    globalprotect show --host-state
    generate-time: 09/28/2017 11:24:07 categories host-info client-version: 4.1.0 os: Linux Ubuntu 16.04.3 LTS os-vendor: Linux domain: host-name: linuxhost host-id: 4C4C4544-0034-4D10-804C-************ network-interface enp0s31f6 description: enp0s31f6 mac-address: D4:81:D7:D4:5A:A5 wlp2s0 description: wlp2s0 mac-address: 14:AB:C5:DE:D1:0E user@linuxhost:~$
    globalprotect resubmit-hip
    Resubmit is successful.
  • View any GlobalProtect notifications.
    Use the
    globalprotect show --notification
    command to view notifications.
  • View the GlobalProtect system tray icon.
    Use the
    globalprotect launch-ui
    command to display the system tray icon on your desktop. You can launch the GlobalProtect app by clicking the system tray icon.
  • View the Welcome page.
    Use the
    globalprotect show --welcome-page
    command. The GlobalProtect app displays the Welcome page in a browser if a Welcome page exists or displays a notification if the Welcome page does not exist.
  • View errors.
    Use the
    globalprotect show --error
    command to view errors reported by the app.
    user@linuxhost:~$
    globalprotect show --error
    Error: Cannot connect to GlobalProtect Portal 
  • Collect logs.
    The app stores the PanGPA and PanGPI log files in the
    /home/
    <user>
    /.Globalprotect
    directory. Use the
    globalprotect collect-logs
    command to enable the GlobalProtect app for Linux to package these logs and other useful information. You can then use the logs to troubleshoot issues or forward them to a Support engineer for expert analysis.
    user@linuxhost:~$
    globalprotect collect-log
    Start collecting... collecting network info... collecting machine info... copying files... generating final result file... The support file is saved to /home/user/.GlobalProtect/Collect.tgz
  • Display the version of the GlobalProtect app for Linux.
    user@linuxhost:~$
    globalprotect show --version
    GlobalProtect: 4.1.0-23 Copyright(c) 2009-2017 Palo Alto Networks, Inc.

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