GlobalProtect
Download and Install the GlobalProtect App for macOS
Table of Contents
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GlobalProtect Docs
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10.1 & Later
- 10.1 & Later
- 9.1 (EoL)
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- How Does the App Know Which Certificate to Supply?
- Set Up Cloud Identity Engine Authentication
- Configure GlobalProtect to Facilitate Multi-Factor Authentication Notifications
- Enable Delivery of VSAs to a RADIUS Server
- Enable Group Mapping
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- GlobalProtect App Minimum Hardware Requirements
- Download the GlobalProtect App Software Package for Hosting on the Portal
- Host App Updates on the Portal
- Host App Updates on a Web Server
- Test the App Installation
- Download and Install the GlobalProtect Mobile App
- View and Collect GlobalProtect App Logs
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- Deploy App Settings in the Windows Registry
- Deploy App Settings from Msiexec
- Deploy Scripts Using the Windows Registry
- Deploy Scripts Using Msiexec
- Deploy Connect Before Logon Settings in the Windows Registry
- Deploy GlobalProtect Credential Provider Settings in the Windows Registry
- SSO Wrapping for Third-Party Credential Providers on Windows Endpoints
- Enable SSO Wrapping for Third-Party Credentials with the Windows Registry
- Enable SSO Wrapping for Third-Party Credentials with the Windows Installer
- Deploy App Settings to Linux Endpoints
- GlobalProtect Processes to be Whitelisted on EDR Deployments
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- Mobile Device Management Overview
- Set Up the MDM Integration With GlobalProtect
- Qualified MDM Vendors
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- Set Up the Microsoft Intune Environment for Android Endpoints
- Deploy the GlobalProtect App on Android Endpoints Using Microsoft Intune
- Create an App Configuration on Android Endpoints Using Microsoft Intune
- Configure Lockdown Mode for Always On Connect Method on Android Endpoints Using Microsoft Intune
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- Deploy the GlobalProtect Mobile App Using Microsoft Intune
- Configure an Always On VPN Configuration for iOS Endpoints Using Microsoft Intune
- Configure a User-Initiated Remote Access VPN Configuration for iOS Endpoints Using Microsoft Intune
- Configure a Per-App VPN Configuration for iOS Endpoints Using Microsoft Intune
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- Create a Smart Computer Group for GlobalProtect App Deployment
- Create a Single Configuration Profile for the GlobalProtect App for macOS
- Deploy the GlobalProtect Mobile App for macOS Using Jamf Pro
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- Enable GlobalProtect System Extensions on macOS Endpoints Using Jamf Pro
- Enable GlobalProtect Network Extensions on macOS Big Sur Endpoints Using Jamf Pro
- Add a Configuration Profile for the GlobalProtect Enforcer by Using Jamf Pro 10.26.0
- Verify Configuration Profiles Deployed by Jamf Pro
- Remove System Extensions on macOS Monterey Endpoints Using Jamf Pro
- Non-Removable System Extensions on macOS Sequoia Endpoints Using Jamf Pro
- Uninstall the GlobalProtect Mobile App Using Jamf Pro
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- Configure HIP-Based Policy Enforcement
- Configure HIP Exceptions for Patch Management
- Collect Application and Process Data From Endpoints
- Redistribute HIP Reports
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- Identification and Quarantine of Compromised Devices Overview and License Requirements
- View Quarantined Device Information
- Manually Add and Delete Devices From the Quarantine List
- Automatically Quarantine a Device
- Use GlobalProtect and Security Policies to Block Access to Quarantined Devices
- Redistribute Device Quarantine Information from Panorama
- Troubleshoot HIP Issues
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- Enable and Verify FIPS-CC Mode on Windows Endpoints
- Enable and Verify FIPS-CC Mode on macOS Endpoints
- Enable and Verify FIPS-CC Mode Using Workspace ONE on iOS Endpoints
- Enable FIPS Mode on Linux EndPoints with Ubuntu or RHEL
- Enable and Verify FIPS-CC Mode Using Microsoft Intune on Android Endpoints
- FIPS-CC Security Functions
- Resolve FIPS-CC Mode Issues
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- Remote Access VPN (Authentication Profile)
- Remote Access VPN (Certificate Profile)
- Remote Access VPN with Two-Factor Authentication
- GlobalProtect Always On VPN Configuration
- Remote Access VPN with Pre-Logon
- User-Initiated Pre-Logon Connection
- GlobalProtect Multiple Gateway Configuration
- GlobalProtect for Internal HIP Checking and User-Based Access
- Mixed Internal and External Gateway Configuration
- Captive Portal and Enforce GlobalProtect for Network Access
- GlobalProtect on Windows 365 Cloud PC
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- About GlobalProtect Cipher Selection
- Cipher Exchange Between the GlobalProtect App and Gateway
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- Reference: GlobalProtect App Cryptographic Functions
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- Reference: TLS Ciphers Supported by GlobalProtect Apps on macOS Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Windows Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Android 6.0.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on iOS 10.2.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Chromebooks
- Ciphers Used to Set Up IPsec Tunnels
- SSL APIs
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- View a Graphical Display of GlobalProtect User Activity in PAN-OS
- View All GlobalProtect Logs on a Dedicated Page in PAN-OS
- Event Descriptions for the GlobalProtect Logs in PAN-OS
- Filter GlobalProtect Logs for Gateway Latency in PAN-OS
- Restrict Access to GlobalProtect Logs in PAN-OS
- Forward GlobalProtect Logs to an External Service in PAN-OS
- Configure Custom Reports for GlobalProtect in PAN-OS
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5.1
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
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- Download and Install the GlobalProtect App for macOS
- Use the GlobalProtect App for macOS
- Disable the GlobalProtect App for macOS
- Uninstall the GlobalProtect App for macOS
- Remove the GlobalProtect Enforcer Kernel Extension
- Enable the GlobalProtect App for macOS to Use Client Certificates for Authentication
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- Download and Install the GlobalProtect App for Android
- Download and Install the GlobalProtect App for Android on Chromebooks
- Use the GlobalProtect App for Android
- Disable the GlobalProtect App for Android
- Uninstall the GlobalProtect App for Android
- Uninstall the GlobalProtect App for Android from Chromebooks
- GlobalProtect for IoT Devices
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6.1
- 6.1
- 6.0
- 5.1
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6.3
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
Download and Install the GlobalProtect App for macOS
Before connecting to the GlobalProtect network,
you must download and install the GlobalProtect app on your macOS endpoint.
To ensure that you get the right app for your organization’s GlobalProtect
or Prisma Access deployment, you must download the app directly
from a GlobalProtect portal within your organization. For this reason,
there is no direct GP app download link available on the Palo Alto Networks
site.
To download and install the GlobalProtect app, you
must obtain the IP address or FQDN of the GlobalProtect portal from
your administrator. In addition, your administrator should verify
which username and password you can use to connect to the portal
and gateways. This is typically the same username and password that
you use to connect to your corporate network.
When you install
the GlobalProtect app for the first time on a macOS device running
macOS Catalina 10.15.4, macOS Big Sur 11, or later or upgrade to
GlobalProtect app 5.1.4, you must enable the system extensions that
are used for specific GlobalProtect features. If your administrator
has configured split tunnel on the GlobalProtect gateway based
on the destination domain name and application process name or enforced
GlobalProtect connections for network access on the GlobalProtect
portal (see GlobalProtect App Customization), the System
Extension Blocked notification message displays on the GlobalProtect
app during the installation. The message prompts users to enable
and allow the system extensions in macOS that are blocked from loading
to use the split tunnel and Enforce GlobalProtect for Network Access
features.
Follow these guidelines when you use system
extensions:
- Only users with administrator privileges can enable the system extensions on the GlobalProtect app for macOS endpoints.
- Due to the security enhancement macOS Catalina 10.15 and macOS Big Sur 11 to ensure that your data is protected while using third-party applications, GlobalProtect must request your permission before attempting access to files and folders stored in your Documents, Desktop, and Downloads folders and network drives. If your administrator has enabled HIP checks, new permission pop-ups appear on your macOS endpoint when GlobalProtect requests access to certain files and folder stored in your file system.
- The GlobalProtect app 5.1.4 running on macOS Catalina 10.15.4, macOS Big Sur 11, or later does not use kernel extensions and will use system extensions.
- The GlobalProtect app 5.1.4 running on macOS Catalina 10.15.4, macOS Big Sur 11, or later will not use the kernel extensions (com.paloaltonetworks.kext.pangpd) and instead will use any of the available utun interfaces provided by macOS as the virtual adapter.
- If you are upgrading from an earlier release to the GlobalProtect app 5.1.4 running on macOS Catalina 10.15.4, macOS Big Sur 11, or later, kernel extensions are no longer needed. After the upgrade, the System Extension Blocked notification message displays on the GlobalProtect app, prompting users to enable and allow the system extensions in macOS that was blocked from loading. By default, the app will not install system extensions and the same default settings are applied.
After you gather the required
information, use the following steps to download and install the
app:
- Log in to the GlobalProtect portal.
- Launch a web browser and go to the following
URL:https://<portal IP address or FQDN>Example: http://gp.acme.com
- On the portal login page, enter your Name (username)
and Password and then click LOG
IN. In most instances, you can use the same username
and password that you use to connect to your corporate network.
- Launch a web browser and go to the following
URL:
- Navigate to the app download page.In most instances, the app download pages appears immediately after you log in to the portal. Use this page to download the latest app software package.If your system administrator has enabled GlobalProtect Clientless VPN access, the applications page opens after you log in to the portal (instead of the app download page). Select GlobalProtect Agent to open the download page.
- Download the app.
- Click Download Mac 32/64 bit
GlobalProtect agent.
- When prompted, Run the software.
- When prompted again, Run the GlobalProtect Installer.
- Click Download Mac 32/64 bit
GlobalProtect agent.
- Complete the GlobalProtect app setup using the GlobalProtect
Installer.
- From the GlobalProtect Installer, click Continue.
- On the Destination Select screen,
select the installation folder for the GlobalProtect app, and then
click Continue.
- On the Installation Type screen,
select the GlobalProtect installation package check
box. If your system administrator has configured the split tunnel on the gateway or enforced GlobalProtect connections for network access on the portal, select the GlobalProtect System Extensions check box (disabled by default).Click Continue.
- Click Install to confirm that you want to install GlobalProtect.
- When prompted, enter your User Name and Password, and then click Install Software to begin the installation.
- After installation is complete, Close the installer.
- If you enabled the GlobalProtect System
Extensions, select Open Security Preferences to
enable the system extensions in macOS that was blocked from loading
from the following System Extension Blocked notification:If your administrator has suppressed this notification by using the supported mobile device management system (MDM) such as Workspace ONE, you can automatically load the system extensionswithout receiving this notification.
- On the Security & Privacy dialog,
click the padlock icon to make changes, and
then select App Store and identified developers in
the Allow apps downloaded from area. Click Allow.