Use the GlobalProtect App for iOS

Connect to the GlobalProtect portal or gateway.

Use one of the following workflows to connect to the GlobalProtect portal or gateway:

First time connection experience:
Launch the GlobalProtect app.

(

Optional

) If you have not enabled GlobalProtect notifications on your endpoint, a notification permission dialog appears.

Allow

GlobalProtect to send you notifications.



If you

Don’t Allow

GlobalProtect to send you notifications, a reminder appears the next time you launch the app. Tap the

Settings -> GlobalProtect

link to go to the notification permission screen, where you can enable notifications. If you still do not want to enable notifications,

Skip

this screen.



Enter the GlobalProtect portal address.



(

Optional

) Depending on the connection mode, tap

Connect

to initiate the connection.

When the

“GlobalProtect” Would Like to AddVPN Configurations

message appears, use the following steps to add VPN configurations to your endpoint:

Allow

GlobalProtect to add VPN configurations to your endpoint. This setting enables GlobalProtect to filter and monitor network activity on the endpoint when you are using the VPN.



Enter your iPhone or iPad passcode to confirm that you want to add VPN configurations to your endpoint.



(

Optional

) If your endpoint is unable to verify the identity of the GlobalProtect portal using the portal server certificate, the

Cannot Verify Server Identity

message appears. If you trust the certificate, tap

Continue

to proceed with the connection.

(

Optional

) If prompted, enter your

Username

and

Password

and then

SIGN IN

.

If your administrator has allowed you to use biometric (fingerprint or, for iOS X devices only, face ID) information to sign in, you need to first sign-in with a username and password twice (once to save it and again to authenticate); you can then use biometric information to sign in.



(

Optional

) If you are using multi-factor authentication, enter the GlobalProtect verification

Code

that is sent to your endpoint after you sign in, and then tap

Continue

.

(

Optional

) If your administrator configures the GlobalProtect app to display a welcome message, the welcome message appears upon successful connection. Close the welcome message to proceed to the home screen.



(

Optional

) If there are notifications on your app, the Notifications dialog appears upon successful connection. Close the Notifications dialog to proceed to the home screen.



When the home screen appears, verify that your connection has established successfully. If the connection is successful, the home screen displays the

CONNECTED

state.



(

Optional

) By default, the endpoint automatically connects to the

Best Available

gateway based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, tap the gateway drop-down at the bottom of the home screen and then use one of the following options:

Select a gateway manually (external gateways only). If your administrator configures more than 10 manual external gateways in your portal agent configuration, you can also locate a specific gateway using the gateway search option.



Assign and automatically connect to a preferred gateway by tapping the More Options ( ) icon for the gateway that you want to set as the preferred gateway and then

Set As Preferred

. Alternatively, you can long-press (tap and hold) the gateway and then

Set As Preferred

.



To remove the preferred gateway assignment, tap the More Options ( ) icon for the preferred gateway and then

Remove Preferred

. Alternatively, you can long-press (tap and hold) the gateway and then

Remove Preferred

.


On-Demand (Remote Access VPN) connection experience:
When GlobalProtect administrator configures GlobalProtect with the
On-Demand
connect method, you must launch the GlobalProtect app to initiate the connection manually. After the connection initiates, you can
TAP TO CONNECT
to establish the GlobalProtect connection. If your administrator enables GlobalProtect to
Save User Credentials
, the connection establishes without requiring further user interaction. If your administrator does not enable GlobalProtect to
Save User Credentials
, you must sign in to establish the connection.

Always On connection experience
When your GlobalProtect administrator configures GlobalProtect with the
Always On
connect method, the connection initiates automatically. Depending on whether your administrator configures the GlobalProtect app to
Save User Credentials
, you can establish the GlobalProtect connection without launching the app. If your administrator enables GlobalProtect to
Save User Credentials
, the connection establishes automatically without requiring any user interaction. If your administrator does not enable GlobalProtect to
Save User Credentials
, you must sign in through the app to establish the connection.

View information about your GlobalProtect connection.

After you establish the GlobalProtect connection, launch the GlobalProtect app. Tap the settings icon to open the settings menu. From the settings menu, tap

SETTINGS

to view information about your connection, including the

Portal

address and connection

Status

.

If you want to connect to a different GlobalProtect portal, tap the

Portal

address. When prompted, enter a new portal address and then tap

CONNECT

.

If you are connected to an external gateway, tap the connection

Status

to view additional details about your connection (including the network SSID and gateway IP address/FQDN).



(

Optional

) Change your saved password.

If your GlobalProtect administrator configures the GlobalProtect portal agent to

Save User Credentials

, your credentials are automatically saved to the GlobalProtect app. When your password expires or a RADIUS or AD administrator requires a password change at the next login, you can update your password on the app. This feature is enabled only when you are authenticated with a RADIUS server using the Protected Extensible Authentication Protocol Microsoft Challenge Handshake Authentication Protocol version 2 (PEAP-MSCHAPv2).

Launch the GlobalProtect app.
From the home screen,
TAP TO CONNECT
.
(
Optional
) If prompted, enter your
old
Username
and
Password
, and then
SIGN IN
.

When the GlobalProtect app prompts you to
Update Password
, enter your
Current Password
followed by your
New Password
.

Retype Password
to confirm your new password.
SIGN IN
to reconnect to GlobalProtect with your new password.

(

Optional

) Disconnect from GlobalProtect.

If your administrator configures GlobalProtect with the

On-Demand

connect method, you can

TAP TO DISCONNECT

from the home screen.